Job Description

The Enterprise Delivery Consultant is a key role within the Trust & Safety Business Unit, responsible for the end-to-end management and delivery of services for Intellect’s enterprise clients. This position requires a balance of client-facing relationship management and internal operational oversight to ensure that accounts remain profitable, scalable, and aligned with contractual obligations.

The successful candidate will act as the primary point of contact for strategic partners, driving revenue recognition through milestone achievement while identifying opportunities for account growth. Internally, the role involves coordinating with Product, Operations, and Clinical teams to refine service delivery and maintain the high standards associated with the Intellect brand.

What You'll Do

• Strategic Account Management & Revenue Growth
• Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
• Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
• Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or Trust & Safety (T&S) service lines.
• Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's Trust & Safety needs.
• Operational Excellence & Profitability
• Ensure all delivery activities align with project scope and Service Level Agreements.
• Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
• Partner with Operations to ensure operational staffing levels align with contract requirements.
• Program Delivery & Brand Advocacy
• Supervise the delivery of high-level reporting that highlights the tangible impact of T&S initiatives on the client’s business, strengthening Intellect's brand position.
• Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
• Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.

Note on our Stage: As we are in a high-growth phase, this role requires a "Builder" mindset. While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale the Trust & Safety unit globally.

Requirements

• Bachelor’s Degree in Business, Psychology, or a related field.
• At least 2+ years of experience in client success/ account management/ management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.

Benefits

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together