justt

Enterprise Customer Success Manager NY

justt  •  New York City, NY (Onsite)  •  18 days ago
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Job Description

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you’ll do

  • Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
  • Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
  • Identify and execute expansion opportunities end-to-end to achieve account growth targets
  • Define and drive retention strategies through structured account plans to meet retention goals
  • Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
  • Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
  • Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
  • Deliver client training and enablement sessions to drive value realization
  • Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

  • 5+ years of experience as a Customer Success Manager managing enterprise accounts
  • Proven track record in project management and cross-functional collaboration
  • Strong analytical mindset with the ability to interpret data and translate it into insights and actions
  • Demonstrated success in building and growing long-term, value-driven customer relationships
  • Comfortable operating in fast-paced, dynamic environments
  • Willingness to travel several times a year
  • Experience in the payments industry - an advantage
justt

About justt

Justt is revolutionizing chargeback management with a cutting-edge AI-powered platform that uses machine learning to tailor and optimize the results. Unlike traditional template-based solutions, Justt utilizes dynamic arguments to generate tailored evidence for each dispute, selecting and leveraging the best data points from 500+ options derived from PSPs, third-party enrichment sources, and merchant data. The platform scales effortlessly, with consistent high-quality responses regardless of dispute volume fluctuations. Then leveraging machine learning with weak spot detection and A/B testing, Justt continuously enhances win rates, and enables its internal domain experts to adapt the solution at scale to meet evolving industry regulations. Justt offers a seamless, efficient, and highly effective chargeback solution with easy integration, allowing merchants to focus on their core business without the burden of chargeback disputes.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Tel Aviv, IL
Year Founded
2020
Website
justt.ai
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