We're looking for an Enterprise Customer Success Manager to join our team in Tel Aviv. This is a revenue-driving role with a project management core: you'll own retention, upsell, and cross-sell targets for a portfolio of top-tier EMEA accounts, and you'll hit them by running tight, structured execution across every function that touches the account. You'll represent both the voice of Justt and the voice of the customer - partnering with diverse payment stakeholders externally and orchestrating multiple internal teams to deliver measurable revenue growth.
What you'll do
Justt is revolutionizing chargeback management with a cutting-edge AI-powered platform that uses machine learning to tailor and optimize the results. Unlike traditional template-based solutions, Justt utilizes dynamic arguments to generate tailored evidence for each dispute, selecting and leveraging the best data points from 500+ options derived from PSPs, third-party enrichment sources, and merchant data. The platform scales effortlessly, with consistent high-quality responses regardless of dispute volume fluctuations. Then leveraging machine learning with weak spot detection and A/B testing, Justt continuously enhances win rates, and enables its internal domain experts to adapt the solution at scale to meet evolving industry regulations. Justt offers a seamless, efficient, and highly effective chargeback solution with easy integration, allowing merchants to focus on their core business without the burden of chargeback disputes.
