Job Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

As an Enterprise Customer Success Manager at Silverfort, you will own relationships with enterprise customers across onboarding, adoption, renewal, and growth. You will partner cross-functionally to drive customer value, build trusted relationships from practitioners to decision-makers, and represent the voice of the customer internally.

Responsibilities

• Own relationships with 30–40 enterprise customers, building trust-based partnerships and driving retention and expansion across the portfolio
• Conduct regular check-ins, technical health checks, and executive business reviews to understand customer goals, address challenges, and align solutions to business needs
• Identify expansion opportunities by aligning evolving customer needs with Silverfort’s product roadmap and strategic priorities
• Develop and execute strategic account plans with clear objectives, milestones, and success criteria across the customer lifecycle
• Collaborate with Customer Solution Specialists to onboard and implement Silverfort solutions, accelerate adoption, and reduce time to value
• Analyze leading indicators of customer health, retention, and success to maximize value realization and support successful renewals
• Advocate for customers internally by sharing feedback, surfacing feature requests, and influencing product and service improvements
• Resolve customer concerns and escalations in partnership with cross-functional teams to protect satisfaction and strengthen the overall customer experience
• Partner with Sales and Marketing to identify case studies and reference opportunities that support the broader Silverfort customer community

Requirements

• 5+ years of experience in post-sales, customer success, or account management roles
• Experience managing enterprise customers, including accounts with six-figure ARR contracts
• Strong technical aptitude, with credibility to engage customers, partners, and internal teams; cybersecurity or identity experience preferred
• Business acumen with the ability to map value, identify renewal risk, and up-sell / cross-sell opportunities
• Executive presence and experience building relationships with C-level stakeholders in Fortune 1000 environments
• Strong communication, presentation, and active listening skills
• High attention to detail and strong organizational skills across follow-up, project coordination, escalation management, and strategic alignment
• Strategic mindset with experience assessing risk, uncovering opportunity, and guiding complex customer conversations
• Knowledge of networking and information security; cybersecurity and cloud technologies background preferred
• Familiarity with Linux and Windows environments, including Active Directory and Domain Controllers, preferred
• Native-level German fluency required