Vainu

Enterprise Customer Success Manager

Vainu  •  Stockholm, SE (Hybrid)  •  2 months ago
Expired
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Job Description

Reliable Nordic Data. Built for Growth.

At Vainu, we believe that the best work speaks for itself. We have spent years building a foundation of sales intelligence that the Nordic market trusts, and we have done that with a consistent commitment to quality, scale, and proven performance.

We provide AI-ready Nordic company data. We are a tech-first company, proud of our Finnish heritage and a "no-bullshit" way of working that prioritizes results over lingo. We invest deeply in our technology and our people because we know that for companies serious about growth, the quality of their data is non-negotiable.

Here are some of our Customer Cases and a short video on the Vainu Platform

The Role: Enterprise Customer Success Manager

As our an Enterprise CSM, you own Vainu’s most strategic accounts: complex, high-value organizations where you are the primary advisor and the growth driver. You need to be as technically savvy as you are strategically agile, navigating both cutting-edge AI implementations and legacy CRM roadblocks.

Key Details

  • Location: Stockholm (Drottninggatan 55).

  • Work Model: Hybrid. Initial 6-month focus on in-office collaboration; then 2-3 days/week in-office. The role includes regular face-to-face meetings with our customers.

  • Compensation: Base SEK 43.000–60.000 + Monthly Commission (Portfolio & Retention). OTE typically SEK 63.000–110.000 per month.

  • Language: Native-level Swedish and professional English are required.

Your Responsibilities

  • Strategic Ownership: Manage and grow a portfolio of Vainu’s key accounts (Large Nordic customers in the fields of Financial services, Logistics, etc.).

  • Network Mapping: Build stakeholder relationships from the operational to the C-suite.

  • Expansion & Growth: Systematically identify and close upsell opportunities by linking Vainu’s data to the customer’s strategic goals.

  • Creative Problem Solving: Develop solutions for customers regardless of their tech maturity—finding the "backdoor" when legacy systems or red tape get in the way.

  • Internal Mentorship: Share your wisdom to help coach and elevate the broader commercial team at Vainu.

Who You Are

We are looking for:

  • Experience: 5+ years in Enterprise CS or Strategic Account Management. You have a track record of owning the full lifecycle of complex, high-value contracts.

  • The "Hacker" Mindset: You know how to find the real stakeholders and the real problems, even when they aren't obvious on an org chart.

  • The Improviser: You are smart and tech-savvy. You don't wait for a perfect process; you find ways to package our data so it fits the customer's specific (and often messy) reality.

  • CRM & RevOps Translator: You don’t just talk about data strategy—you can understand a customer’s RevOps architecture and why their data is messy to show them exactly how Vainu can clean it up and automate their workflows.

The Recruiting Process

  1. Apply Online: Tell us why you’re the right person to handle our most important accounts.

  2. Screening Call: A brief chat with our HR team.

  3. A Deep-Dive: An interview focused on your view on Enterprise Customer Success and experience working with large organisations.

  4. Case Interview: Present an account plan to Vainu’s senior management

  5. Reference Calls & Offer.

If you’re serious about data, you use Vainu.

Questions?

You are welcome to contact us with any questions about the position or the process.

Anne Liiri
VP Customer Success
+358 40 771 7170
anne@vainu.io

Vainu

About Vainu

Vainu turns Nordic company data into actions AI and humans can trust. With official‑source‑first coverage and real‑time events, we give sales, marketing, and data teams the reliable foundation they need to make every decision timely, relevant, and confident.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Helsinki, FI
Year Founded
2014
Website
vainu.com
Social Media