MyOperator

Enterprise Customer Success Executives

MyOperator  •  Remote  •  2 months ago
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Job Description


This is a remote position.


  • This is a 100% Remote Working Opportunity

  • We need 1 Person each from Mumbai & Bangalore only

Job Description
The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.

Key Responsibility Area

  • Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.

  • Seeking every possible opportunity of client expansion and working towards the same

  • Interacting with and managing enterprise clients for product solutions and technical queries.

  • Coordinating with enterprise sales team to understand the high-profile enterprise account.

  • Working on providing product related solutions to the high net worth clients.

  • Make on-site visits (or video calls) to the assigned clients as per the requirement.


Requirements


Mandatory

  • B-Tech / Diploma in Software Development

  • Postgraduate in management with excellent oral and written communication skills.

  • Proven work experience of 2 years in handling high profile B2B clients and similar roles.

  • Technically proficient

  • Customer-focused with the ability to understand the client queries

  • Extremely process-oriented

  • Strong analytical skills and hands-on experience on spreadsheets

Good to Have

  • Experience on working on API’s

  • Worked on multiple CRM’s

  • Worked in a similar industry

  • Handled high profile, B2B clients


Benefits


100% Remote Working
Flexible Work Hours
MyOperator

About MyOperator

MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication automation.

As businesses move towards a messaging-first, always-on world, MyOperator enables teams to deliver 24/7, instant, and personalised service without tool fragmentation or engineering dependencies.

What we offer:

✅ Verified WhatsApp Business API and WhatsApp Marketing platform with automation and campaign tools

✅ Call management and contact center software with IVR, toll-free numbers, routing, tracking, and analytics

✅ Campaign management suite for Click-to-WhatsApp ads, IVR campaigns, voice blasts, and broadcasts

✅ GenAI chatbots & voicebots for multilingual, 24x7 automation

✅ Enterprise mobility solutions with virtual numbers & app-based dialer

Trusted by:

Amazon, Apollo Hospitals, Domino’s, Razorpay, TCS, PwC, EY, Tata 1mg — and 12,000+ businesses across industries for over 14 years.

Recognised for:

✅ Ease of use (Capterra)

✅ Customer experience excellence (UBS India BPO Conclave)

✅ High ratings on Google, G2, and Capterra

Contact us:

📞 +91 92129 92129

📧 hello@myoperator.com

🌐 www.myoperator.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Noida, IN
Year Founded
2013
Website
myoperator.com
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