TRACTIAN 𝗕𝗥

Enterprise Customer Success Engineer

TRACTIAN 𝗕𝗥  •  São Paulo, BR (Onsite)  •  1 month ago
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Job Description

Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do
As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.

Responsibilities

  • Partner with enterprise clients to develop and execute strategic maintenance plans.
  • Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
  • Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
  • Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
  • Serve as a liaison between client teams and internal engineering to address advanced technical issues.

Requirements

  • Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
  • 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
  • Extensive knowledge of predictive maintenance and factory floor operations.
  • Exceptional interpersonal skills with experience working with C-level executives and factory teams.
  • Data-driven mindset with strong problem-solving skills and technical expertise.
TRACTIAN 𝗕𝗥

About TRACTIAN 𝗕𝗥

A Tractian é a empresa líder de inteligência de máquina e de sistemas de monitoramento industrial. A Tractian desenvolve soluções simplificadas de hardware e software para oferecer aos técnicos de manutenção e aos tomadores de decisões industriais uma supervisão abrangente de suas operações. A missão da Tractian é tornar a vida de cada mantenedor da linha de frente das indústrias, os #BlueCaps, profundamente melhor.

Como um marco importante, a Tractian inaugurou a categoria de Assisted Maintenance (Manutenção Assistida) no setor industrial, estabelecendo-se como pioneira e líder na aplicação dessa tecnologia única. Essa categoria é baseada no conceito de predição auxiliada, onde a inteligência artificial identifica problemas nas máquinas e sugere ações preventivas a serem realizadas, fornecendo um valioso suporte aos profissionais de manutenção.

A categoria de Manutenção Assistida permite um apoio inimaginável para os profissionais de manutenção. Combinando expertise de chão de fábrica com tecnologia, os mantenedores poderão atuar nos problemas com mais assertividade.

A Tractian suporta as operações industriais que geram 5% do PIB da produção industrial mundial. Em termos práticos, significa que, a cada 1.000 dólares produzidos pela indústria mundial, 50 dólares são gerados em ambientes que usam as soluções da Tractian. Os clientes da Tractian obtêm um ROI de 6 a 12 vezes, com uma economia média de 6.000 dólares por máquina monitorada anualmente.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
São Paulo, BR
Year Founded
2019
Website
tractian.com
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