Job Description

What We Need

Corpay is currently looking to hire an Enterprise Collections Agent. This position falls under our NAF line of business and is located in Houston, TX. In this role, you will manage high-value, complex receivables within the Enterprise payments portfolio, engaging in proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. You will report directly to Collection Senior Manager and regularly collaborate with Client Success, Credit/Risk, Vendor Management, and Legal teams.

How We Work

As an Enterprise Collections Agent, you will be expected in office environment. Corpay will set you up for success by providing:

• Assigned workspace in Houston, TX office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)
• Conducting professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities
• Analyzing account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies
• Partnering with internal teams to support escalations and complex dispute resolution
• Documenting all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements
• Providing weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics
• Maintaining a customer-centric approach while enforcing company policies and minimizing loss
• Supporting continuous improvement initiatives to enhance collection strategies and operational efficiency
• Ensuring adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Qualifications & Skills

• 2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services
• Demonstrated success negotiating recoveries on high-value or executive-level customer accounts
• Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts
• Strong analytical skills with the ability to review financial data and develop tailored repayment strategies
• High attention to detail with strong documentation habits and familiarity with compliance requirements
• Proficient with CRM, collections platforms, and MS Office applications

Preferred Qualifications

• Experience in fleet financing, mobility services, or commercial auto lending
• Working knowledge of UCC filings, repossession workflows, and legal collections processes
• Familiarity with credit risk assessment and dispute management

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.