Our client, a leading technology company in the financial sector, is looking for a Enterprise Clients Support: L1 Support to join their dynamic team.
This role is crucial in ensuring smooth system integrations, deployments, and troubleshooting across multiple platforms. You will work closely with development and infrastructure teams, both locally and internationally, to support operations and resolve technical issues efficiently.
Collaborate with the development team to understand new features, configurations, and deployment requirements.
Provide technical support to internal teams and external clients when necessary.
Assist in system integrations and deployment processes.
Identify, analyze, and resolve technical issues in production and test environments.
Coordinate with the infrastructure team to address deployment-related concerns and troubleshooting.
Monitor system health and take proactive measures to ensure stability and performance.
Support emergency troubleshooting and issue resolution, including after-hours assistance when required.
Bachelors degree in Information Technology, Computer Science, Computer Engineering, or related fields.
1 - 5 years of experience in application support, deployment, or system troubleshooting
Strong problem-solving skills with analytical thinking to identify root causes under high-pressure situations
Good English communication skills, both written and spoken. Clear and structured writing is highly preferred.
Ability to work remotely for emergency cases, including late-night support when needed
A team player, willing to learn, highly detail-oriented, and able to work collaboratively in a fast-paced environment.
With over 15 years of experience in the recruitment industry, Kate Worthington has served a diverse range of companies including public listed corporates, start-ups, and non-profit organizations. The goal is to connect the dots between corporations and the scarcity of talented professionals in specific markets.
As a recruitment company that values data and insights, Kate Worthington aims to consistently bring together clients and candidates to help them realize their aspirations. With a passionate, motivated, and adaptive approach, Kate Worthington has established itself as a remarkable recruitment company in this evolving industry.
