Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver on the Enterprise Direct value proposition by managing a portfolio of clients through the direct banking sales and service model (i.e. email, phone calls and other digital platforms available) for service and transactional solutioning as well as leveraging the existing branch footprint and relevant stakeholders.

Qualifications

• Bachelor’s degree in Business Commerce
• Include a cover letter as part of your application indicating your preferred duty station

Experience

3-4 years Experience in sales and relationship management of clients and able to drive profitability and build relationships or leverage from client’s interactions and touch points. Proven successful track record in sales and service. Knowledge of the bank’s products, services and digital platforms.

Behavioural Competencies:

• Articulating Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output

Technical Competencies:

• Cross and Up-Selling
• Customer Understanding (Business Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)

Additional Information

Key Impact Areas:

• Acquire and open new business accounts and cross sells additional products and services in line with client needs by identifying and referring sales leads to relevant stakeholders (e.g., Vehicle and Asset Finance, Card, etc.).
• Conduct a financial needs analysis with all new and existing clients to ensure that product opportunities identified are appropriate to meet the client’s needs and priorities (in line with regulatory categories, where relevant).
• Grow the Enterprise Direct new to bank clients, balance sheet and income statements in line with business strategic objectives.
• Identify alternative solutions in order to meet client demand whilst still meeting the bank’s profitability, risk and compliance requirements - aiming for a win-win situation for both client and the bank.
• Promote and pro-actively sell a range of banking offerings and solutions to meet the financial needs of Enterprise Direct clients (e.g., initiating outbound calls to reactivate dormant accounts) in line with the segment value proposition.