Job Description

ABOUT CORPAY

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia.

ROLE FUNCTION AND PURPOSE

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; this role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

HOW WE WORK

This role is based in Toronto, Ontario and follows a hybrid working model, combining time in the office with remote work. The hybrid setup is designed to support collaboration, flexibility, and productivity while ensuring strong engagement with the team and stakeholders.

Corpay supports employees by providing the tools, systems, and training needed to succeed in a dynamic, client-focused environment.

KEY DUTIES AND RESPONSIBILITIES

Customer Service – Excellence

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly set up clients online and support Corpay clients to new online platform: Corpay Cross-Border.
• Obtain and evaluate all relevant information and follow Best Practices.
• Seeks additional synergies as appropriate.

Administration – Accuracy and Efficiency

• Communicate and coordinate with internal departments to deliver prompt and informative responses to clients.
• Resolve all queries and payment investigations in a timely and appropriate manner.
• Perform customer verifications; ‘knowing your customer’; be compliant with every task.
• Able to communicate clearly, both written and in speech.
• Able to move payments through the release process with accuracy; suggest improvements in processes.

Customer Satisfaction – Deliver Unanticipated Value

• Provide professional service, managing internal obstacles invisibly to the client.
• Work quickly to resolve customer issues.
• Proactively monitor all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Provide feedback to management on customer’s experience and preferences for communication, appreciation, and web content.

EDUCATION AND EXPERIENCE

• 2 - 5 years successful customer service experience;
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal;
• IT literate with the ability to quickly learn new systems and troubleshoot;
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution.

ABILITIES AND ATTRIBUTES

• Fluent in English and Spanish;
• Passion for customers and service;
• Unquestionable integrity;
• Positive and optimistic outlook;
• Organized and disciplined;
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer;
• Professional communication skills – written, verbal and telephone based skills;
• Desire to continually improve performance and learn;
• Planning and execution skills

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives

Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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