Job Description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

Job Title: Enterprise Architect
Department: Software Engineering
Reports to: Enterprise Architect Lead
Location: Bangalore, IN
Strategic Solutions Architect (AI & Cloud Transformation)
As an Enterprise Architect, you will be a key driver in the evolution of our high-scale SaaS platforms. We are looking for an architect who drives and upholds our standards, provides proof
of concepts and help guide our teams by sharing and communicating our architectural vision. In this role, you aren’t just designing systems; you are a technical evangelist. You will bridge the
gap between complex legacy systems and modern, intelligent workflows. You will be responsible for defining Software Architectural Patterns that leverage cloud-native services
while leading the charge in helping engineering teams adopt and integrate AI/ML capabilities to optimize both our products and our internal development lifecycles.The ideal candidate thrives on clarity, producing concise documentation and visual diagrams that distill complex technical visions into actionable roadmaps for both engineers and executive
stakeholders.

Key Responsibilities
• AI Strategy & Workflow Integration: Help engineering teams adopt AI-driven workflows (e.g., AI-assisted coding, automated testing, and LLM integration) to increase velocity and system intelligence.
• Architectural Leadership: Provide design guidance and oversee the transition of legacy enterprise services into modern microservices or serverless cloud environments, ensuring adherence to high-availability and scalability patterns.
• Technical Evangelism & Communication: Act as a bridge between Product and Engineering. You must convey complex technical thoughts with brevity and clarity, ensuring all stakeholders are aligned on the "why" behind the "how."
• Documentation & Visualization: Produce high-impact, concise documentation for solutions. You will maintain and update enterprise diagrams using the C4 Model to ensure a shared mental map of our ecosystem.
• Domain Expertise: Synthesize and become an authority on our converging SaaS platforms, providing pragmatic guidance on domain modeling and system boundaries.
• Full-Stack Quality Advocacy: Provide hands-on guidance through different types of reviews, ensuring that Java or .NET implementations follow modern design patterns. Mentor teams on DevOps excellence and production stability.
• Innovation & Prototyping: Conduct R&D and build Proof of Concepts (PoCs) for emerging technologies, specifically focusing on scaling bottlenecks and AI/ML implementation.

Qualifications
Core Technical Requirements
• Modern Development: 5+ years of experience in Java or .NET (Core) server-side stacks, with a deep understanding of full-stack ecosystems.
• Cloud Architecture: 3+ years in an Architect role designing SaaS solutions in AWS with mastery of distributed systems and event-driven architecture using AWS services.
• AI/ML Fluency: Demonstrated understanding of how to integrate AI/LLMs into software workflows and product features (e.g., RAG patterns, vector databases, or AIassisted SDLC tools).
• Infrastructure & Orchestration: Hands-on experience with DockerRancher, Kubernetes (K8s), and modern CI/CD pipelines (GitLab, GitHub Actions).• Data Strategy: Proficiency in both SQL and NoSQL environments (Cassandra, DynamoDB, RedisElastiCache) and messaging/streaming technologies (Kafka/MSK, AMQP).
• Performance and Bottleneck experience within distributed systems in mass communications

Strategic & Soft Skills
• Visual Communication: Mastery of the C4 Model for software architecture documentation.
• Pragmatic Design: Deep knowledge of Actor Patterns, Pub/Sub methodology, and SOLID principles applied to containerized microservices.
• Collaborative Influence: Ability to mentor senior engineers while effectively communicating limitations and research findings to non-technical business leaders.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field.

What Success Looks Like
1. Clarity: Teams understand the expectation and vision of the Architecture group
2. Velocity: Engineering teams are more efficient with by adopting AI tools and modern patterns into their daily work.
3. Resilience: The platform scales seamlessly through bottlenecks through proactive architectural retrofitting, monitoring and "cloud-first" vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.