Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

DocuSign CLM Administrator and Workflow Developer

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience

software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive

while enjoying the journey together.

We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business

Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign

CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for

building and maintaining the commercial document templates and workflows used to generate, route,

negotiate, and execute Five9’s customer agreements.

The ideal candidate has three to five years of business systems administration experience, including at

least two years of hands-on DocuSign CLM administration, and holds a Certified DocuSign CLM

Administrator credential, with a Certified DocuSign CLM Workflow Developer credential strongly

preferred.

The position is a hybrid role combining in-office and work-from-home days, based in Chennai or

Bengaluru, India, and requires regular overlap with United States business hours, including work until

approximately 11:30 PM India Standard Time when needed.

Key Responsibilities

• Administer, configure, and maintain the DocuSign CLM platform, including users, permissions,

templates, workflows, metadata, and repositories.

• Create and maintain commercial document templates — including Master Services Agreements,

service orders, order forms, amendments, and renewals — using legal language and clauses

approved by the Legal team.

• Develop and maintain DocuSign CLM workflows for document generation, review, approval,

negotiation, signature, storage, amendments, and renewals.

• Configure conditional content and clause selection based on product, pricing, transaction type,

and geography.

• Support the generation of service orders and commercial documents from Salesforce CPQ quotes

and quote line information, and maintain related field mappings between Salesforce CPQ,

DocuSign CLM, and DocuSign eSignature.

• Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate

business and legal requirements into scalable templates and workflows.

The New CX Starts Here

• Troubleshoot document generation, workflow, data mapping, and electronic signature issues, and

drive them to resolution.

• Identify opportunities to simplify contract processes, reduce manual effort, and accelerate

contract execution.

• Participate in moderately complex CLM enhancements and projects, working independently with

guidance on broader architectural or strategic decisions.

Key Requirements

Required Qualifications

• Three to five years of business systems administration experience, including at least two years of

hands-on DocuSign CLM administration.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent

practical experience.

• Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow

Developer credential strongly preferred, given the role’s focus on building and modifying approval

and document workflows.

• Experience configuring and supporting a production DocuSign CLM implementation, including

users, permissions, security, repositories, and metadata.

• Hands-on experience building DocuSign CLM workflows, including approval routing, conditional

steps, notifications, escalations, and exception handling.

• Experience building and maintaining commercial document templates (e.g., Master Services

Agreements, service orders, order forms, amendments, renewals) and clause libraries using legal

language approved by the Legal team.

• Experience supporting Salesforce CPQ generated quotes and commercial documents, including

familiarity with the underlying Salesforce data (Account, Opportunity, Quote, Quote Line, Product,

Contract).

• Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM,

and DocuSign eSignature, and ensuring contract status and executed agreements are accurately

returned to Salesforce.

• Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing

order, and authentication.

• Basic Salesforce administrator-level knowledge (objects, fields, relationships, and permission sets)

and familiarity with the Salesforce CPQ data model and document generation process.

• Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL.

The New CX Starts Here

• Proficiency with Microsoft Word template formatting, including tables, styles, sections, headers,

and conditional content.

• Strong analytical, troubleshooting, and communication skills, with the ability to work

independently across Legal, Deal Desk, Sales Operations, Finance, and IT, and across a distributed,

global team.

Preferred Qualifications

• DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus.
• DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus,

particularly for candidates building more complex integrations or performing solution

architecture.

Why You’ll Love This Role:

• You will play a central role in shaping how Five9 generates, negotiates, and executes customer

contracts at scale.

• You will partner closely with Legal, Deal Desk, Sales Operations, and Finance, gaining broad

visibility into the commercial contracting process.

• You will work at the intersection of Salesforce, Salesforce CPQ, DocuSign CLM, and DocuSign

eSignature, solving practical, cross-system problems that directly impact deal velocity.

• If you enjoy simplifying complex processes and building reliable, well-documented systems, this

role offers strong opportunities to grow your CLM and business systems expertise.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.