Job Description

Help shape the way IQVIA adopts AI by building and automating the technical processes that enable teams to use AI safely, compliantly, and effectively. You will turn business needs into practical guidance and repeatable ways of working that make AI Enablement faster, more consistent, and ready to scale.

Key Responsibilities

• Design, build, and maintain AI Enablement workflows using Microsoft 365, SharePoint, Teams, Power Automate, forms, approval flows, dashboards, and reusable templates.
• Configure, test, and refine Copilot and agent solutions using M365 Copilot, Copilot Chat, Agent Builder, SharePoint agents, and Copilot Studio.
• Automate repeatable processes for tool intake, pilot setup, agent certification, access, support triage, lifecycle reviews, benefits tracking, and reporting.
• Create practical, reusable assets, including prompts, agents, configuration guides, validation checklists, processes, and playbooks.
• Turn business requirements into practical AI Enablement workflows, automations, user guidance, controls, and success measures that can be implemented and scaled.
• Measure AI Enablement performance through cycle time, throughput, adoption, usage, support demand, benefits realization, compliance, and operational risk indicators.
• Stay close to enterprise AI capabilities and vendor roadmaps; assess what changes mean for IQVIA and communicate recommendations in plain language.

Skills & Experience

• Hands-on proficiency with M365 Copilot, Copilot Chat, Agent Builder, SharePoint agents, and Copilot Studio.
• Experience building workflows and automations with Microsoft 365, Power Automate, SharePoint, Teams, forms, lists, dashboards, low-code tools, or scripts.
• Strong written communication and documentation skills, with the ability to produce clear, usable standards, playbooks, and decision guidance.
• Working knowledge of Claude and other AI assistant tools, including capability testing, output comparison, and use-case selection.
• A practical understanding of AI agent setup, including instructions, grounding content, permissions, metadata, testing, ownership, lifecycle reviews, and release readiness.
• Strong troubleshooting, technical documentation, process-design, and stakeholder translation skills.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.