Job Description

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The AI Enablement Lead plays a critical role in driving enterprise-wide AI adoption. This individual leads AI-focused communities, delivers overviews, updates, and training across Business and Functional areas, and serves as a central resource for AI-related inquiries. The role includes providing expertise on workforce productivity platforms—such as Copilot—and fostering a collaborative, innovative AI culture. The AI Enablement Lead engages colleagues through presentations and workshops tailored to audiences ranging from small teams to enterprise-wide forums. They support teams with practical guidance on AI tools to enhance productivity and creativity. Above all, the AI Enablement Lead is committed to demystifying artificial intelligence and accelerating its responsible use across the organization.

The Role

• Accelerate AI adoption: identify opportunities to streamline and enhance business processes through AI, advocate for best practices, and support the implementation of AI-driven initiatives.
• Workforce AI solution expertise: serve as a subject matter expert for workforce AI solutions (such as Copilot), guiding colleagues in selecting and using the right tools for their needs.
• Lead AI communities: build and nurture communities of practice and champions networks around artificial intelligence, encouraging knowledge sharing, experimentation, and cross-functional collaboration.
• Presentations & workshops: develop and deliver engaging presentations and hands-on workshops to groups ranging from 1 to 53,000 people, ensuring content is accessible to both technical and non-technical audiences.
• Resource development: create, curate, and disseminate educational materials, playbooks, and resources that empower staff to confidently integrate AI into their workflows.
• Feedback and improvement: gather feedback from colleagues, monitor trends and challenges within the community, and work with technology teams to improve AI tools and resources.

This role demands a blend of communication excellence, community leadership, and technical enablement. The ideal candidate will foster a collaborative AI culture, lead enterprise-wide training and workshops, and serve as a trusted resource for workforce productivity AI solutions like Copilot. They will accelerate adoption, drive measurable impact across business functions, and ensure teams are equipped to integrate AI into their workflows—delivering tangible value and innovation across WTW.

The Role

• Accelerate AI adoption: identify opportunities to streamline and enhance business processes through AI, advocate for best practices, and support the implementation of AI-driven initiatives.
• Workforce AI solution expertise: serve as a subject matter expert for workforce AI solutions (such as Copilot), guiding colleagues in selecting and using the right tools for their needs.
• Lead AI communities: build and nurture communities of practice and champions networks around artificial intelligence, encouraging knowledge sharing, experimentation, and cross-functional collaboration.
• Presentations & workshops: develop and deliver engaging presentations and hands-on workshops to groups ranging from 1 to 53,000 people, ensuring content is accessible to both technical and non-technical audiences.
• Resource development: create, curate, and disseminate educational materials, playbooks, and resources that empower staff to confidently integrate AI into their workflows.
• Feedback & improvement: gather feedback from colleagues, monitor trends and challenges within the WTW community, and work with technology teams to improve AI tools and resources.
• Respond to AI inquiries: act as the primary contact for questions related to AI via multiple channels, offering guidance and best practices to colleagues at all levels.

The Requirements

• Bachelor’s degree in computer science, information technology, business, or a related field.

• Deep experience with AI platforms, low-code/no-code development tools, and related technologies (such as Copilot, Power Platform, or similar).

• Strong leadership and facilitation skills, with experience building and supporting communities of practice, champions networks, or user groups.

• Excellent communication and presentation skills, with the ability to translate complex concepts for diverse audiences.

• Demonstrated passion for innovation, continuous learning, and technology enablement.

• Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.

• Experience in delivering training

• Familiarity with change management and organizational transformation

• Creative problem-solving abilities and a growth mindset

• Enthusiasm for working collaboratively and influencing without direct authority