Job Description

Enterprise Account Provisioning Specialist — Federal Health IT

Location: Remote — United States

Enable Secure Access. Support Mission-Critical Healthcare Operations.

Rackner is seeking an Enterprise Account Provisioning Specialist to manage high-volume user account and access requests across complex federal healthcare technology environments. In this role, you'll help authorized personnel obtain appropriate system access while maintaining accurate records, established security controls, and required approval processes.

You'll work across enterprise applications, identity and access management (IAM) operations, and service management workflows to support dependable account provisioning. This hands-on opportunity combines technical accuracy, cross-functional coordination, and continuous process improvement to strengthen the reliability of essential healthcare technology services.

What You'll Do

• Fulfill high-volume standard and complex account provisioning requests, managing assigned activities from initial intake through authorized account creation, modification, and completion.
• Verify identity information and access prerequisites, apply established role assignments, and coordinate account changes across enterprise applications in accordance with approved procedures.
• Coordinate clinical, privileged, and sensitive access requests with designated reviewers and approvers, preparing supporting documentation and ensuring required approvals are obtained before provisioning.
• Validate completed access changes, communicate request outcomes, and maintain accurate records and closure documentation to support accountability and service continuity.
• Maintain established cross-application role mappings, access records, and recurring account maintenance activities to support consistent permissions and approved operational requirements.
• Track provisioning cycle times, document delays and outstanding dependencies, and summarize request activity to support operational reporting, timely resolution, and service performance improvements.
• Identify repeatable provisioning activities and opportunities to streamline workflows, supporting authorized automation initiatives while maintaining approved manual procedures and access controls.

Required Qualifications

• Minimum of 2 years of professional experience in high-volume account provisioning or identity and access management (IAM) operations.
• Professional experience using ServiceNow to fulfill and manage account or access requests.
• Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.

Preferred Qualifications

• Managing specialized healthcare application role definitions, position-based access requirements, and user permissions across enterprise systems.
• Familiarity with healthcare technology access provisioning in operational, field-support, or regulated environments.
• Supporting the rollout of approved account provisioning automation, workflow enhancements, or related process improvements.

Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional development, and practical solutions to complex challenges.

You'll have the opportunity to apply your IAM expertise, collaborate with cross-functional teams, and improve the consistency and reliability of essential technology services.

Benefits & Perks

Rackner offers a competitive benefits package designed to support employees' professional development, health, and well-being, including:

• Company-supported professional development and certification opportunities.
• 401(k) retirement plan with company matching.
• Medical, dental, vision, life, and disability insurance options.
• Paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement opportunities.
• Weekly pay and company team events.

Benefits are subject to applicable plan terms and eligibility requirements.

Equal Employment Opportunity

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.