Job Description
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
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Position can be based in GA or Northern Alabama.
About the Role:
The Enterprise Account Manager is a frontline seller responsible for managing and growing an assigned base of existing customers within a defined module. This role is accountable for customer retention, contract renewals, upsell, cross-sell, and overall revenue expansion within the existing customer base.
The Enterprise Account Manager serves as the primary commercial relationship owner for assigned customers, ensuring regular engagement, proactive renewal planning, opportunity identification, and coordination of internal resources to support customer growth and satisfaction.
This role plays a critical part in preserving recurring revenue while expanding Uniti Fiber’s share of wallet within existing accounts.
What You’ll Do:
• Manage a defined module of existing Enterprise customers and serve as the primary commercial point of contact for the assigned base.
• Drive customer retention through proactive account management, contract oversight, and renewal planning.
• Identify and close upsell and cross-sell opportunities within the assigned customer base.
• Build account plans for priority customers, including installed base review, whitespace analysis, renewal timing, and growth strategies.
• Conduct regular customer meetings and business reviews to strengthen relationships and align solutions to evolving needs.
• Coordinate with customer support, service delivery, sales engineering, operations, and leadership to support a strong customer experience.
• Monitor customer health, service concerns, renewal timing, competitive risks, and churn indicators; develop action plans to protect and grow revenue.
• Lead renewal negotiations and commercial discussions to preserve recurring revenue and improve customer lifetime value.
• Uncover opportunities for additional services such as bandwidth upgrades, new locations, voice, transport, managed services, and related solutions.
• Maintain accurate account, opportunity, renewal, and forecast data in Salesforce.
• Serve as an internal advocate for assigned customers while maintaining accountability for retention and growth performance.
• Achieve or exceed renewal, retention, and expansion targets for the assigned module.
Performance Expectations:
• Gross and net revenue retention
• Renewal rate and on-time renewal execution
• Upsell and cross-sell bookings
• Customer relationship strength and account coverage
• Churn mitigation
• Forecast accuracy and installed-base growth
Do You Have:
• Bachelor’s degree or equivalent experience preferred
• 3+ years of B2B sales, account management, or customer growth experience, preferably in telecommunications, fiber, technology, or managed services
• Proven success renewing, retaining, and expanding existing customer relationships
• Strong customer-facing communication and negotiation skills
• Ability to manage multiple accounts and renewal timelines simultaneously
• Strong consultative selling and relationship management capabilities
• Proficiency with CRM systems such as Salesforce
• Ability to work cross-functionally in a fast-paced sales environment
Even Better
• Experience managing Enterprise or multi-location business accounts
• Experience with contract renewals, whitespace planning, and installed-base growth strategies
• Familiarity with fiber, internet, Ethernet, transport, voice, cloud, or managed services
• Experience in a recurring revenue sales model
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
