Job Description
BlueCrest is Looking for an experienced Print & Mail professional passionate about delivering client value and building strategic relationships. They are comfortable working in a matrix environment, side by side with clients using a consultative approach to demonstrate they are a trusted advisor who delivers successful outcomes.
As a key member of the Global Services organization, the Enterprise Account Manager is responsible for developing long-term client partnerships, driving operational excellence, ensuring contract profitability, and expanding service revenue opportunities. The successful candidate will collaborate closely with Service Leadership, Sales, and Professional Services teams to deliver measurable value to clients while supporting BlueCrest’ s strategic growth objectives.
This is a fully remote position based in the United States and requires approximately 50% domestic travel to customer locations.
Key Responsibilities
Customer Relationship Management
- Serve as the primary Service contact for assigned strategic enterprise accounts.
- Build and maintain strong executive-level relationships with client stakeholders, including operational leaders and C-suite executives.
- Develop trusted advisor status by understanding client objectives, business challenges, and long-term strategies.
- Lead regular business reviews, performance discussions, and executive meetings.
Service Delivery & Operational Excellence
- Develop and execute account engagement strategies in partnership with Service and Sales leadership.
- Ensure consistent service delivery across multiple customer locations.
- Establish and manage account action plans to address service gaps and improvement opportunities.
- Monitor customer satisfaction and proactively manage escalations to successful resolution.
Revenue Growth & Business Development
- Identify and develop opportunities for additional services, upgrades, and value-added solutions.
- Work collaboratively with Sales teams to expand existing customer relationships and support revenue growth initiatives.
- Promote BlueCrest service capabilities and value propositions aligned with customer business objectives.
- Help protect revenue by mitigating competitive threats and strengthening customer partnerships.
Financial Management
- Maintain accountability for account profitability and overall financial performance.
- Analyze service delivery metrics, operational KPIs, and financial results.
- Develop forecasts and strategic plans to achieve revenue, margin, and growth targets.
- Identify efficiencies and cost-saving opportunities that enhance profitability and client value.
Leadership & Collaboration
- Partner with cross-functional teams including Service Operations, Sales, Professional Services, Product Management, and Customer Success.
- Champion best practices and continuous improvement initiatives.
- Support the development and standardization of enterprise account management processes.
- Act as a role model for BlueCrest values and leadership behaviors.
Qualifications
Required
- Bachelor’s degree in business, Engineering, Operations Management, or a related field, or equivalent combination of education and experience.
- 10+ years of experience in enterprise account management, customer success, service operations, or strategic account leadership.
- Experience within the print and mail industry in operations management or as a service provider.
- Demonstrated success managing large, multi-site operations or enterprise customer relationships.
- Experience presenting and negotiating with senior executives and C-suite stakeholders.
- Strong understanding of service delivery, operational performance management, and customer retention strategies.
- Experience managing P&L responsibilities, building business cases / ROI’s and achieving financial objectives.
- Excellent communication, negotiation, conflict resolution, and relationship-building skills.
- Strong analytical skills with the ability to leverage data to drive business decisions.
- Proven ability to work effectively in a matrixed organization.
Qualifications
Required
- Bachelor’s degree in business, Engineering, Operations Management, or a related field, or equivalent combination of education and experience.
- 10+ years of experience in enterprise account management, customer success, service operations, or strategic account leadership.
- Experience within the print and mail industry in operations management or as a service provider.
- Demonstrated success managing large, multi-site operations or enterprise customer relationships.
- Experience presenting and negotiating with senior executives and C-suite stakeholders.
- Strong understanding of service delivery, operational performance management, and customer retention strategies.
- Experience managing P&L responsibilities, building business cases / ROI’s and achieving financial objectives.
- Excellent communication, negotiation, conflict resolution, and relationship-building skills.
- Strong analytical skills with the ability to leverage data to drive business decisions.
- Proven ability to work effectively in a matrixed organization.
BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.
Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.
We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work. It's how things get done at BlueCrest.
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Compensation
DOE
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
