Job Description
OnTrac is hiring an Enterprise Account Manager!
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Location: Remote
Salary: $84,000- $126,000 + commission
Employment Logistics:
The Account Manager Senior Specialist is responsible for maintaining and growing assigned customer accounts by building strong relationships and driving revenue through consultative selling. You will serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling.
Unpacking the Benefits:
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment
The Must-Haves:
• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in Account Management
• Deep understanding of logistics industry principles and terminology
Your Mission in Motion:
• Client relationship management & consultative selling: Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Account performance monitoring & optimization: Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Customer communication & retention cadence: Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Issue tracking, documentation & visibility: Maintain accurate records of issues, resolutions, and growth opportunities.
• Market awareness & strategic insight sharing: Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.
Paving your way to your success:
• You communicate clearly and professionally, building trust with customers and internal stakeholders.
• You build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes.
• You collaborate effectively across teams to ensure alignment and customer success.
• You thrive in fast-paced environments, prioritizing tasks while maintaining accuracy.
• You are proficient with standard office software and technologies to manage accounts and communication efficiently.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
OnTrac is proud to be an Equal Opportunity Employer
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
