Job Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This role is focused on driving new enterprise business for Toku’s core product across Singapore and APAC. You will take ownership of building relationships, developing qualified pipeline, and closing complex B2B technology deals. Working closely with leadership and technical teams, you will play a key role in expanding our presence in a competitive enterprise market. You will be a great fit for this role if you enjoy opening new doors, understanding customer challenges, and taking ownership of your sales outcomes.

Requirements

What you will be doing

• Enterprise account development Define, build, and evolve your own target account base across Singapore and APAC, identifying and prioritising high-potential opportunities based on strategic fit and commercial potential

• Pipeline generation Create pipeline through proactive outbound activity, networking, referrals, industry events, and direct engagement with target customers

• Full sales cycle ownership Manage opportunities end-to-end — from initial outreach and qualification through to proposal, negotiation, and contract close

• Stakeholder engagement Develop relationships across multiple levels of an organisation, including Customer Experience leaders, CIOs, CTOs, CFOs, procurement, and C-suite stakeholders

• Solution selling Understand the priorities, KPIs, and pain points of individual stakeholders within each account, and position Toku’s solutions in a way that aligns with their specific objectives, business outcomes, and operational needs

• Opportunity development Identify and progress opportunities within new accounts, including situations where customers are evaluating alternatives to current platforms

• Territory planning Develop and execute a structured pipeline strategy aligned to target segments and revenue goals

• Cross-functional collaboration Partner with pre-sales, product, and leadership teams to support enterprise opportunities while retaining commercial ownership

• Market presence Represent Toku in the market through events, networking, and customer engagement to build visibility and generate new opportunities

• Sales discipline Maintain accurate pipeline tracking, reporting, and forecasting, with clear visibility of deal progression and next steps

We’d love to hear from you if you have

• Enterprise sales experience 5–12 years of experience in B2B SaaS or technical solution sales, with a strong focus on new business acquisition

• Pipeline generation capability Demonstrated ability to build pipeline through proactive outreach and engagement rather than relying primarily on inbound leads

• Full-cycle sales ownership Hands-on experience managing opportunities from first engagement through to signed contract

• Solution selling skills Ability to uncover customer needs, ask effective discovery questions, and position solutions based on value and outcomes

• Enterprise deal exposure Experience navigating multi-stakeholder environments and structured enterprise sales cycles

• Commercial acumen Strong understanding of deal dynamics, negotiation, and enterprise procurement processes

• Technical or SaaS background Experience selling SaaS or technology-based solutions; familiarity with cloud, communications, CX, or AI platforms is advantageous

• CCaaS / UCaaS / CPaaS awareness Exposure to Contact Centre as a Service, Unified Communications as a Service, Communications Platform as a Service, or similar domains is beneficial but not required

• Relationship-building capability Strong ability to develop networks and build trust with customers across different levels of an organisation

• Self-driven approach Comfortable taking ownership of pipeline, priorities, and outcomes in a performance-driven environment

• Location Preferably based in Singapore or open to relocation, on hybrid WFH / WFO arrangement, with flexibility to engage customers across APAC

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.