Job Description

At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember, and come back for.

Our platform is used by brands like John Lewis, AllSaints, Yeti, SharkNinja and IKEA to power post-checkout communication, drive retention, and build long-term loyalty.

We’re hiring an Enterprise Account Executive to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region.

The role

You’ll own a set of strategic enterprise accounts and run end-to-end, value-led sales processes — from early discovery through to close. Please note this is a German speaking role.

Engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e-commerce, marketing, IT and procurement, partnering closely with SDRs, Marketing, Solutions Consulting and Customer Success.

This is a role for someone who likes ownership, cuts through complexity, and is comfortable figuring things out as they go.

What you’ll do

• Build and own a healthy enterprise pipeline across a defined region or account set

• Lead senior-level, consultative conversations focused on business outcomes

• Run deep discovery and translate customer challenges into clear value stories

• Build ROI-driven business cases and commercial proposals

• Navigate complex buying groups, legal and procurement processes

• Coordinate internal teams to move deals forward

• Forecast accurately and communicate clearly with sales leadership

What we’re looking for

• Strong experience selling B2B SaaS at enterprise level

• Proven success selling into large retailers or consumer brands

• German speaking

• Track record of closing complex, high-value, multi-stakeholder deals

• Comfortable owning pipeline generation alongside SDR support

• Commercially sharp, with experience building value-based business cases

• Familiar with structured sales methodologies (e.g. MEDDICC)

• Clear, confident communicator with senior executive presence

Bonus points if you have:

• Success selling into DACH, BENELUX and/or the Nordics

• Experience in ecommerce, CX, martech or logistics tech

• Scale-up experience

• Additional European languages

Why parcelLab

We move fast and build together—offering real ownership, meaningful challenges, and a front-row seat to shaping our sales motion as we scale.

Growth here isn’t about titles or tenure — it’s about taking on bigger challenges, learning fast, and making a real impact. We’ll support you, but you’ll be expected to lead.