We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
Joining Hook at this early stage as we scale provides the unique opportunity for someone to have an immediate impact on our revenue and customer growth for 2025 and beyond. We are looking for someone to manage the entire sales cycle, from identifying opportunities, you'll strategise prospecting efforts, uncover key insights in discovery sessions, accurately predict outcomes, and close deals.
Work closely with our SDR team to fuel our growth by stacking up your pipeline! Your self-motivation and tenacity will fuel the generation of new leads, ensuring our success soars to new heights
Prioritise your book of business and formulate account plans and strategies to ensure success
Embrace the role of a trusted advisor by understanding our customers' needs to scope out how Hook would be used within the prospect’s company e.g. implementation process and timeframes, workflows, metrics & goals that they can expect to achieve etc.
Contributing to the growth and development of the Hook product by providing feedback from conversations with your customers and prospects
Who we are looking for?
Proven track record of successfully selling SaaS solutions in a B2B environment - ideally you have consistently over achieved on your targets of been a top performer
You thrive in ambiguity and can identify your prospects’ pain points and run captivating product demos that highlight the differentiation & value in Hook
You are an excellent communicator and feel comfortable authentically engaging with C-Suite level decision makers.
You are naturally curious and an attentive listener. Your negotiation style is based on immersing yourself in the challenges of your prospects and deriving enjoyment from solving their problems
Desirable: Experience with ACV's >$100k
You have the ability to take a strategic and structured approach to identifying new business opportunities, engaging internal and client stakeholders, and closing deals
Embrace team culture and uphold our company values
💸 £75,000 - £90,000 base salary plus double OTE (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways:
More impact, same CS team: Our agents spot risk, recommend next steps and handle the busy work so your customer success team can spend more time doing what they do best – making your customers successful.
Stop churn before it starts: Echo, our leading AI agent, spots risk up to 6 months before renewal by listening to what customers say, tracking how they use your product, and recognizing patterns that matter. It then tells you exactly what to do next for each specific customer, with proven plays based on your data, providing 90%+ accuracy in risk detection, more time to act, and a higher impact on NRR.
Scale CS, with a personal touch: Our agents not only surface insights, but can automatically execute the right plays, letting you run an entire CS segment through Hook while keeping every customer interaction personal.
The end of CS platforms. The rise of AI agents.
