Job Description

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Position Overview:

We are seeking an experienced Key Account Manager for a 3-month contract to provide temporary cover for a critical portfolio of key clients (including higher education & enterprise accounts). Your primary mission will be to ensure seamless customer support, secure upcoming key account renewals, manage annual subscription invoicing, and identify incremental add-on opportunities during this transition period.

Key Responsibilities

• Key Account Renewals & Maintenance: Manage the end-to-end renewal cycle for critical clients (e.g., preparing quotations, contract details, and issuing annual subscription invoices).
• Customer Support & Relationship Management: Act as the primary point of contact for assigned accounts, addressing client inquiries promptly and ensuring high satisfaction levels.
• Revenue Add-Ons: Identify and capture quick-win upselling/cross-selling opportunities within existing accounts to maximize contract value.
• Operational Execution: Coordinate internally with finance and operations to track payment cycles, subscription dates, and account status updates.

Qualifications

Basic Qualifications:

• Experience: 6 + years of experience in Key Account Management, Customer Success, or B2B Account Executive roles (SaaS or Higher Education background preferred).
• Track Record: Proven ability to manage account renewals, client communications, and billing/invoicing processes.
• Business level of fluency in both verbal and written Cantonese, Mandarin, and English.
• Availability: Immediate or short-notice availability for a 3-month temporary commitment.

Preferred Qualifications:

• Complex Deal Track Record: Proven experience negotiating and closing complex, multi-product enterprise SaaS/HR tech deals.
• C-Suite Buy-In: Demonstrated success engaging C-level decision-makers and aligning multi-stakeholder groups across matrix organizations.
• Consultative & Value Selling: Skilled in diagnostic selling frameworks to quantify business impact and ROI.
• Hunter Mindset: Track record of driving net-new expansion, uncovering account whitespace, and consistently exceeding quota.
• Pipeline & Forecast Discipline: Strong discipline in pipeline health, CRM usage (Salesforce), and accurate forecasting.
• Education: BA/BS degree or equivalent practical experience.

Suggested Skills:

• C-Suite Advisory & Executive Buy-In
• Complex Deal Structuring & Negotiation
• Value & Consultative Selling
• Hunter Mindset & Portfolio Expansion
• Multi-Threading & Stakeholder Alignment
• Pipeline Management & Forecasting

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.