Job Description

General Summary of Position:

This part-time (18 hours/ week) temporary position provides administrative support for UMass Lowell’s Online Undergraduate Student Success team. The Enrollment Support Specialist (ESS) will review the records of incoming students to ensure timely follow-up on transcripts and enrollment. The ESS will also support student retention and enrollment efforts, including call campaigns, Zoom Room support, and other duties as assigned. Please note this is a 6-month contract position with the possibility to renew per departmental needs.

Job Responsibilities Include:

· Maintain knowledge University programs, policies, and procedures.

· Evaluate incoming student records, acting as a quality check on transfer credits and credentials. Make recommendations to advisors for follow-up.

· Set up student cases and initial email correspondence for student success team.

· Provide timely follow-up and case management on all related advisement report questions/concerns.

· Collaborate with various university offices on student records.

· Participate in outreach efforts to re-enroll students each semester.

· Meet all service level agreements (SLA’s) for student support.

· Document student services and case management records in CRM and utilize all required systems including Five 9, Salesforce, PeopleSoft, Softdocs, Slate, Zoom etc.

· Follow all internal business processes as determined and documented by Management

Minimum Qualifications (Required):

• Associate’s degree required – Bachelor’s degree preferred.
• Strong communication skills, written and verbal.
• Experience with student advising or registrar services preferred.
• Service-oriented: Intrinsic desire to help others succeed in reaching their goals.
• Experience with observing, receiving, and otherwise obtaining information from relevant sources, and keeping records in a CRM. Strong computer skills and ability to quickly adapt to new technology. Knowledge and/or willingness to learn SIS and Salesforce
• The successful candidate will have demonstrated the ability to work in a fast-paced environment, strong organizational skills, and attention to detail a must.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.