Enrollment Specialist | Brooklyn, NY · $50,000–$60,000

About the Role This position sits at the intersection of patient support and operational problem-solving — you'll be helping people navigate Medicaid re-enrollment and annual reassessments while also working to fix the backend processes that cause those disruptions in the first place. Full training is provided, so prior healthcare experience is a plus but not a must. If you're organized, communicative, and the kind of person who notices inefficiencies and wants to do something about them, this role is built for you.

Key Responsibilities

Patient Support

• Guide patients through the Medicaid re-enrollment process and annual reassessments
• Serve as the primary point of contact, providing clear direction and support throughout

Process & Operations

• Identify root causes of re-enrollment challenges and coverage disruptions
• Help develop and streamline re-enrollment workflows and internal processes
• Collaborate with internal teams to ensure timely resolution of enrollment issues

Tracking & Documentation

• Track trends and prepare reports on common enrollment obstacles and outcomes
• Maintain accurate and up-to-date records and documentation

Qualifications

• Strong customer service and communication skills
• Detail-oriented with excellent organizational abilities
• Comfortable balancing patient-facing responsibilities with administrative work
• Strong problem-solving and analytical skills
• Experience in healthcare, Medicaid, insurance, enrollment, or patient services is a plus

Interested? Send your resume to: Yosef@bhirednyc.com