Job Description

Enrollment Specialist

West Covina, Calif. | Office/other

About our organization

At Options for Learning, we partner with children, families, educators, and communities to create strong foundations for lifelong success. Since 1981, we have provided quality early learning and school-age programs, family support services, and child care resources designed to meet the evolving needs of the communities we serve.

Our work is rooted in relationships and guided by our values of integrity, compassion, respect, curiosity, and nurturing. These values shape how we support families, collaborate with one another, and respond to the changing needs of our communities every day.

Every interaction — whether with a family seeking guidance, a child entering a classroom, or a team member working behind the scenes — is an opportunity to create a positive and meaningful experience grounded in trust, empathy, and service.

Serving communities throughout the San Gabriel Valley, Whittier, Pomona Valley, and Northeast Los Angeles, our team is united by a shared commitment to continuous learning, strong partnerships, and helping children and families thrive.

At Options for Learning, employees are more than team members. They are trusted partners in work that makes a meaningful difference for children, families, and the communities we serve.

About this position

The enrollment specialist plays a key role in creating a welcoming and seamless experience for families entering the organization’s center-based programs, serving as a primary point of contact from initial inquiry through successful enrollment. This position is responsible for delivering quality, family-focused enrollment services by providing clear program information, guiding families through the application process, and ensuring all required documentation is accurately completed and processed in a timely manner. The enrollment specialist combines strong customer service, organization, and attention to detail to support enrollment goals while fostering positive relationships with families and internal teams, ensuring each child’s transition into the program is smooth, engaging, and reflective of the organization’s commitment to care and excellence.

What you’ll be doing

• Enrolling families, including initial certification and recertification of services for various organization contracts;
• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations, Early Head Start and Head Start performance standards;
• Accurately calculating parent fees;
• Managing documentation to verify eligibility and need for services on a timely basis for assigned caseload according to organizational policies and procedures;
• Assisting parents in identifying social service needs, providing appropriate referrals as requested, and supporting plans for parent involvement and engagement opportunities;
• Accommodating parents for enrollment or recertification appointments at school sites or virtually;
• Accurately completing required monthly and weekly reports in a timely manner;
• Maintaining detailed, accurate, and reliable data records in a database documenting families served, services provided, services received, and outcomes;
• Thoroughly explaining contract requirements to parents;
• Collaborating with education staff in matters related to approved services documentation and parent communication;
• Reviewing and monitoring attendance for all children on caseload;
• Working collaboratively with Education, Family Engagement, Health Services, and Inclusion departments;
• Assisting the enrollment supervisor as needed;
• Actively participating in all training provided by the organization and department;
• Building strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Enrollment Services Department;
• Reading and implementing all organization and program policies and procedures;
• Performing other duties as assigned.

What you bring to the table

• Combination of 12 semester units in business, accounting, social work, sociology, or a related field (as deemed by the organization) with a minimum grade of “C”;
• Ability to perform intermediate-level mathematical calculations;
• Ability to multitask caseloads and deadlines;
• Ability to adapt to a high-volume, fluctuating workload;
• A strong attention to detail and effective organizational skills;
• Ability to type with minimal errors;
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk;
• Experience working with diverse, low-income populations;
• Ability to correctly and effectively communicate in written and oral English;
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
• Associate’s degree in human services, social work, or a related field (preferred);
• Minimum one year of case management experience and making eligibility determinations in the human services field (preferred);
• Experience and/or training in state and federally funded children’s programs, with particular focus on eligibility requirements and enrollment certifications (preferred);
• A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred).

What we can offer you

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee’s premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the enrollment supervisor;
• Non-exempt, full-time, year-round position;
• Eight-hour workday, four-day workweek;
• Hybrid work schedule with approval by management;
• Organization-wide winter break;
• Limited evening or weekend work may be required;
• Employment, responsibilities, compensation, and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at the organization’s discretion.

Salary

• $27.65 - $36.67 per hour (candidates should anticipate receiving an offer within the first quartile of the salary range).