Job Description

College: SOWELA

Department: Enrollment Management & Student Affairs

Sub department:

Type of Appointment: Unclassified - Administrative/Staff

Salary: Start of $14.75 per hour with actual offer based on experience and education

Duties and Responsibilities: - Counsel and provide service to students regarding end-to-end service in admissions, records, registration, financial aid, student accounts, and programs of study.
-Coordinate and collaborate with representatives from Student Accounts, Financial Aid, Advising, the Registrar's Office and other campus departments and personnel in order to resolve student issues and develop quality improvement methods.
- Represent SOWELA at area school and community events and serve an active role in recruitment activities. This may include minor travel to high schools and other venues within the College's service area, which may occasionally include evenings and weekends.
- Assist in the planning and development of various materials and guides designed to inform students of the steps needed to enroll at SOWELA.
-Assist with continuing assessment and evaluation of One Stop Center processes. Provide suggestions to enhance delivery of enrollment services information provided in person, via phone, and email.
-Communicate effectively both verbally and in writing.
- Respond timely to enrollment inquiries by email, phone, and text message.
- Maintain knowledge of College policies and procedures including the Federal Educational Rights and Privacy Act.
- Assist as needed in other departments within the Enrollment Management & Student Affairs Division and provide backup assistance in the Testing Center as needed.
- Other duties as deemed necessary.

Required Education Associate degree

Required Experience Minimum of two years of experience in a position with a focus on external customer service or in an education setting working with students, or a combination of both.

Required Knowledge, Skills and Abilities: - Ability to work in a collaborative, team environment with both small and large groups.
- Ability to work with diverse, non-traditional, and traditionally underserved populations.
- Strong problem- solving skills
- Proven ability to present a positive image for the College, maintain a professional demeanor and make sound decisions, dealing with confidential and sensitive issues and information.
- Ability to interpret and communicate College policies and procedures.
- Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office, as well as a student information system.
- Oral and written communication skills
- Ability to perform basic mathematical computations needed to complete job tasks.
- Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
- Maintaining interpersonal professional working relationships at all levels- students, peers, and Executives.

Required Licenses or Certifications

Preferred Education Bachelor's degree

Preferred Experience Previous experience in a K-12 or higher education setting.

Preferred Knowledge, Skills and Abilities:

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.