Job Description

Job Location: Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL 33401
Position Type: Full TimeEducation
Level: Post High School Training Required
Job Category: Admin - ClericalSUMMARY
In support of the university’s mission and objectives, the Enrollment Management Associate supports Enrollment Management teams in a variety of roles, including data processing and records verification, providing high-level customer service to prospective and current students and their families, and administrative support. This role will support multiple Enrollment Management teams and may have a dotted-line reporting relationship with various supervisors based on operational needs and assigned responsibilities. The Associate demonstrates enthusiasm for assisting a variety of individuals and departments while contributing to the overall success of Enrollment Management operations.
Data Processing & Records Verification
- Processes high school and college transcripts and other application documents for prospective students.
- Assists with calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.
- Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed.
- Processes test scores received through non-electronic methods for prospective students.
- Completes admissions application files to support admissions decision-making.
- Assists with record consolidation.
Customer Service
- Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas.
- Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable.
- Assists with call queue for Admissions.
- Assists with campus visits and enrollment-related events as needed.
- Greets, assists students, and answers phone calls in the Financial Aid office during peak periods.
- Greets, assists students, and answers phone calls in the Student Success office during peak periods.
- Answers telephone and responds to information requests from university staff.
- Assists with tasks related to Dual Enrollment Partners as assigned.
Administration
- Provides administrative and financial support, including processing vendor payments and related documentation.
- Partners with Executive Assistant to complete tasks and provides support to EVP as needed.
- Completes College Fair registrations and travel arrangements for Admissions staff.
- Assists with travel planning and logistics for Enrollment Management staff.
- Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents.
- Submits marketing requests.
- Posts digital content to campus displays.
- Follows up with staff on purchasing cards and expense reports.
- Manages office equipment, devices, office supply inventory and submits work orders as needed.
- Other duties as assigned.

QualificationsEDUCATION
Post high school training required; Bachelor's degree preferred, or equivalent experience
EXPERIENCE
1+ years in an administrative support and customer service role, required.
ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)
- Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
- Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
- Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
- Adaptable/Flexibility – Ability to change or adjust to change.
- Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
- Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
- Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
- Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
- Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
- Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
ADDITIONAL REQUIREMENTS
- Ability to work non-routine hours during certain times of the year.
- Ability to sit for prolonged periods of time.
- Ability to traverse campus and stairs.