Job Description

The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience.

The Office of the Registrar (URO) leads a hub of critical services for students, faculty, and staff, including student an academic record keeping, a conflict free academic schedule, registration, graduation, data reporting and state and federal compliance to support the University's educational programs.

The Enrollment Management Analyst serves as an on-campus resource and is responsible for daily operations and processes concerning Office of the Registrar services at Sarasota-Manatee campus. This position is responsible for institution-wide enrollment certification processing, ensuring that they are performed accurately, efficiently, with outstanding customer service, and in accordance with University regulation and policy. Oversees the processing and handling of student records, ensuring compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA). Provides input on strategic planning, enrollment management, emergency preparedness, State and Federal compliance, core work enhancement, performance management, student record and data management and statistical analysis, presentation, reporting, and outcome assessment.

Supports the URO business functions and services offered at the Sarasota-Manatee campus, and manages the team that releases official transcripts and enrollment certifications for all of the University of South Florida. Processes requests in accordance with university, state, and federal policies and procedures. Serves as the URO on-campus support for faculty, staff and students at Sarasota-Manatee. Shares general information on university policies and procedures through telephone, written, and in-person inquiries. Ensures issues are appropriately escalated for timely, accurate resolution that provides maximum benefit to students when possible.

Ensures the proper setup, maintenance, and monitoring of tools, systems, and processes required for the accurate and timely release of transcripts and enrollment certifications through the National Student Clearinghouse (NSC). Identifies and resolves system issues impacting service delivery and collaborates with appropriate URO teams to ensure seamless operations. Produces special requests related to enrollment certification on behalf of the university. Ensures notarized transcripts and other special requests are provided in a timely, accurate manner. Responds to routine requests for enrollment information by explaining USF's participation with NSC, reviewing instructions published for internal and external requestors, and making recommendations to maintain accuracy.

Responsible for ensuring the confidentiality of student data. Performs all work involving confidential and sensitive student information in compliance with FERPA and other applicable federal and state guidelines. Informs individuals working with confidential student information about legal restrictions, privileges, and ethical considerations regarding its use.

Supports the mission of Student Success, Enrollment Planning and Management, and the URO with other duties as assigned. Regularly updates URO Leadership on the status of projects, highlighting important issues and areas of concern. Serves on institutional committees at the discretion of the University Registrar. Serves as essential personnel for Continuity of Operations Planning to ensure continuation of essential functions during emergencies or disasters.

Minimum Qualifications

• Bachelor’s degree in a related field
• One (1) year of related experience
• Equivalent combination of education and experience may be considered in accordance with university guidelines
• Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
  • Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
  • SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
  • A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
  • (a) Two years of direct experience for an associate degree;
  • (b) Four years of direct experience for a bachelor’s degree;
  • (c) Six years of direct experience for a master’s degree;
  • (d) Seven years of direct experience for a professional degree; or
  • (e) Nine years of direct experience for a doctoral degree
  • Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
  • Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications

• 2–3 years of progressively responsible experience in a Registrar’s Office or related higher education environment
• Experience supporting student information system (SIS) upgrades and implementations
• Experience working in a service-oriented, fast-paced, and dynamic environment

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.