Job Description

Job Location: CFI Main Campus - Milwaukee, WI 53233
Position Type: Full TimeEducation
Level: High School Diploma, HSED or GED
Travel Percentage: Road Warrior
Job Category: Nonprofit - Social ServicesJob Purpose: The Enrollment IRIS Consultant (IC) is responsible for providing enrollment support and assistance to participants in referral status in the IRIS program. The role will assist participants in completing all tasks related to enrolling into the IRIS program.
Essential Job Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
- Completes initial calls with all new participants within 3 days and initial home visits within 14 days of receiving new referrals.
- Reviews possible cost share requirements and completes medical remedial forms if necessary.
- Assists all new participants in completing, documenting, and submitting all necessary paperwork to ensure timely enrollment in the IRIS program.
- Directs collaboration between participants, natural supports, service providers, community resources, and others to assist participants in meeting their life goals outcomes.
- Implements and approves an Individual Services and Supports Plan (ISSP) within 60 calendar days of referral date.
- Educates participants on Electronic Visit Verification (EVV) requirements and how to document and submit time worked by PHWs as authorized on the ISSP.
- Maintains a revolving caseload of 50 participants in referred status at any given time. Cases will transition to an on-going IC once enrollment is obtained.
- Assists other Enrollment ICs during times of absence and provides training to new Enrollment ICs as needed.
- Attends and participates in regularly scheduled phone conferences, team meetings, and all DHS and CFI required orientations and trainings.
- Works in partnership with the quality department to develop appropriate measures to support program outcomes
- Performs other duties as assigned.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum

Required Education: High school diploma or equivalent required. Bachelor’s degree in social work, psychology, human services, counseling, nursing, special education, or a closely related field preferred.
Minimum Required

Experience: With high school degree or equivalent, four years of experience related to the delivery of social services to the targeted groups serviced (intellectual disabilities, physical disabilities, and frail elders) is required. With bachelor’s degree, one year of experience is required.
Travel Type: Road Warrior
Required Valid Driver’s License: Valid driver’s license
Required Auto Insurance: Vehicle liability insurance in accordance with Agency policy
Knowledge, Skills, & Abilities:
- Must be able to travel across all regions served by First Person Care Consultants (FPCC) to enroll participants into the IRIS program.
- Ability to work independently with minimal supervision and use sound judgment in making independent decisions to effectively address needs and concerns.
- Ability to demonstrate flexibility and willingness to shift priorities in accordance with daily demands.
- Strong interpersonal skills and ability to effectively interact with persons from a variety of different backgrounds and experiences in a professional and courteous manner.
- Skill and ability to seek solutions using appropriate methodologies. Problem solving ability to apply an appropriate combination of independent thinking, consultation with relevant staff and the collection of facts and data.
- Comprehensive knowledge of the range of needs of adults living in the community and the disability service providers in the region you serve.
- Ability to use a laptop computer, cell phone and other mobile equipment to work remotely and from a home-based office.
- Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
- Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
- Must be able to work in a fast-paced environment.
- Access to reliable personal vehicle.
Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Must be able to communicate with participants, providers, and staff in an effective manner via the telephone, in person, and electronically. Occasionally ascends/ descends stairs at various client residences to complete home visits. The person in this position needs to move about inside the participant’s residence and must be able to make observations of the participant and home environment during home visits. While in the community, the person in this position regularly documents participant home visit information on their laptop and must be able to use a cell phone to contact participants, staff, supervisors, etc. Must be able to detect smells to address participant health concerns and concerns related to the participant’s home environment.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: Travel outside to conduct home visits that may or may not meet general public standards of cleanliness and safety, including smoking and pets. Regular hours are 8:00am-4:30pm, however may require some flexibility outside of these hours.