Job Description

Enrollment Assistant Temp
West Covina, Calif. | Office/other

About our organization

At Options for Learning, we partner with children, families, educators, and communities to create strong foundations for lifelong success. Since 1981, we have provided quality early learning and school-age programs, family support services, and child care resources designed to meet the evolving needs of the communities we serve.

Our work is rooted in relationships and guided by our values of integrity, compassion, respect, curiosity, and nurturing. These values shape how we support families, collaborate with one another, and respond to the changing needs of our communities every day.

Every interaction — whether with a family seeking guidance, a child entering a classroom, or a team member working behind the scenes — is an opportunity to create a positive and meaningful experience grounded in trust, empathy, and service.

Serving communities throughout the San Gabriel Valley, Whittier, Pomona Valley, and Northeast Los Angeles, our team is united by a shared commitment to continuous learning, strong partnerships, and helping children and families thrive.

At Options for Learning, employees are more than team members. They are trusted partners in work that makes a meaningful difference for children, families, and the communities we serve.

About this position

The enrollment assistant supports enrollment services by providing a welcoming and efficient experience for families entering the organization’s voucher programs. This role assists with day-to-day enrollment activities, including responding to inquiries, helping families complete applications, maintaining accurate records, and ensuring required documentation is collected and organized. With a strong focus on customer service and attention to detail, the enrollment assistant helps facilitate a smooth enrollment process while building positive relationships with families and collaborating with internal teams to support program capacity and organizational goals.

What you’ll be doing

• Answering telephones, assisting callers or transferring calls that need program specialist attention, as well as providing phone call follow-up as needed;
• Providing general clerical support to program staff;
• Maintaining family files, provider files, and eligibility list of families;
• Directing the flow of family and provider paperwork to the program specialists;
• Serving as receptionist when needed;
• Typing correspondence, memos, reports, and other documents;
• Receiving and processing program mail, including metered mail, bulk mail, FedEx, USPS, and other postal duties;
• Loging documentation into database in a timely manner, in accordance with program regulations and guidelines;
• Assisting program senior specialist and/or program supervisor as needed;
• Preparing child care request packets for enrollment and provider packets;
• Offering technical support and assistance, as needed, to parents and providers;
• Reading and implementing all organization and program policies and procedures;
• Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
• Assisting management as needed;
• Attending training as required;
• Performing other duties as assigned.

What you bring to the table

• Intermediate knowledge of Microsoft Office suite (Excel, Word, and Outlook);
• Ability to communicate in written and oral English correctly and effectively;
• Discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public;
• Ability to work with minimal supervision;
• A California driver's license, daily use of an automobile, and automobile liability insurance (preferred);
• Command of Spanish, Cantonese, Mandarin or Vietnamese (preferred).

Job specifications

• Reports to the enrollment supervisor;
• Temporary (up to four-month duration) with no benefits;
• Eight-hour workday, four-day workweek;
• Hybrid work schedule with approval by management;
• Limited evening or weekend work may be required;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at the organization’s discretion.

Salary

• $19.83 - $26.44 per hour (candidates should anticipate receiving an offer within the first quartile of the salary range).