Job Description
Job Location: Fort Wayne Campus - Fort Wayne, IN 46803
Position Type: Full TimeEducation
Level: Bachelor's
Job Category: Admin - ClericalIndiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that include business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication, and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online programs. We offer degrees at the associate, bachelor’s, master's, and doctoral levels and undergraduate and graduate certificates.
Over 41% of our students are either globally or domestically diverse; this contributes to our unique, vibrant, and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.
Indiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.
Indiana Tech has big plans for its future. Learn more at Tech Strategic Plan or strategicplan.indianatech.edu.
General
Summary
The Enrollment Assistant for Doctoral Programs supports the full lifecycle of doctoral student enrollment, from initial inquiry through matriculation. This role ensures a smooth, informed, and personalized experience for prospective doctoral candidates by coordinating communication, managing application materials, maintaining accurate records, and assisting with admissions processes. The assistant works closely with admissions and program directors, faculty, and administrative offices to uphold high standards of service and compliance.
Essential Duties & Responsibilities
- Maintain accurate enrollment records and support the enrollment process through effective coordination across departments.
- Provide timely and professional responses to student inquiries through the designated doctoral admissions inbox and phone communications.
- Provide detailed information about program requirements, application steps, and deadlines for prospective students as needed.
- Assist with scheduling appointments, interviews, and orientations.
- Maintain digital records in the institution’s student CRM.
- Monitor application status and communicate missing items to applicants.
- Assist with preparing applicant files for committee review.
- Generate reports on applicant progress, funnel metrics, and enrollment trends.
- Assist with decision notifications and ensure admitted students receive next step instructions.
- Support scholarship, transfer credit, and financial clearing workflows.
- Coordinate with financial aid, registrar, and student services to resolve onboarding issues.
- Assist with planning information sessions, PhD Immersion, and DBA Residency.
- Assist with lead generation and outreach campaigns to applicants, accepted students, and stop outs.
- Represent the programs at recruitment events, if necessary.
- Assist with website and marketing material updates.
- Completes other duties relevant to position, as assigned by the Director of Doctoral Admissions.
Qualifications
- Completion of a bachelor’s degree.
- Ability to work independently and maintain confidentiality.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to learn and communicate about Indiana Tech’s doctoral programs, scheduling and enrollment process.
- Extremely detail-oriented. Ability to juggle multiple projects at once.
- Exemplary customer service skills.
- Flexible/adaptable. Can effectively adapt to change.
- Innovative, enjoys the freedom to be creative.
- Familiarity with the complexities of adult learners.
- Ability to demonstrate sensitivity to the needs of a diverse student population.
- Possesses a working knowledge of CRM and LMS systems.
- Computer Skills
- - Word Expert
- - Excel Intermediate
- - Outlook Expert
- - Teams Intermediate
- - Jenzabar Intermediate
- - Perceptive Content Intermediate
- - Slate Intermediate
Experience
At least five years of work experience in customer service, student support, recruitment, or a similar role with advanced knowledge of the systems, processes, and procedures as they pertain to the organization. Experience working with online graduate students and adult learners preferred.
Application materials must include a cover letter and resume. The position remains open until filled; a review of candidates will commence as application materials are received.
