It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
The Enrollment Advisor is responsible for converting warm inbound leads into committed program enrollments through consultative, phone-based sales conversations. This role educates consumers on PPL's Medicaid self-direction programs, assesses eligibility and needs, addresses objections, and secures a verbal commitment to enroll while managing each lead through the enrollment commitment stage. The Enrollment Advisor prioritizes leads based on established tier guidelines, maintains accurate and timely documentation in lead tracking systems and Salesforce, and executes seamless warm handoffs to Enrollment Specialists to ensure a positive consumer experience. Success in this role requires strong objection-handling, active listening, adaptable communication skills, disciplined lead management, and consistent achievement of monthly enrollment commitment goals.
Education: Associate or bachelor’s degree in communications, human services, business, or related field. Substantial professional experience may be considered in lieu of a formal degree.
Experience: 2 or more years of inside sales, phone-based sales, or high-volume consultative sales experience. Experience in healthcare, insurance, Medicare/Medicaid plan sales, benefits enrollment, or home and community-based services. Familiarity with Pennsylvania ODP or OLTL waiver programs, or Virginia Medicaid managed care organization (MCO). Prior experience working within a structured lead management or CRM system, Salesforce preferred. Documented history of meeting or exceeding a sales quota — specific attainment figures will be requested during the interview process. Demonstrated comfort with both inbound and outbound call activity. Ability to explain complex program information in plain language appropriate for consumers unfamiliar with Medicaid programs.
Certifications: N/A
Compensation: $26.93 - $30.29 / hourly
This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
N/A
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
PPL is the leading service provider for self-directed care programs. We enable members of Medicaid and other government-funded programs to choose their care providers and get care at home. We work with 18 states in 50 programs providing services to support more than 700,000 participant and caregiver relationships.
PPL is an essential element of the program administration. We educate Medicaid members about their self-direction options, enroll them in the program, and get their providers enrolled. We then enable them with our proprietary technology to track their care time and get their providers paid. In simple terms, we facilitate the program’s key administrative and financial processes.
We're here to ensure self-directed care is more than an option—it's a practical, everyday choice that’s simply better.
