Job Description

Watch our Vision Video: https://www.youtube.com/watch-v=hOU0TYnNsZo

Take a tour of our Website: https://sparkschools.co.za/

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively. The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 21 primary schools, 5 high schools and serving over 18,000 families in 2026. We are looking for dynamic people to join our team.

Reports To: Enrollment Team Leader

Purpose of Role:

The Enrolment Administration Agent is responsible for supporting the end-to-end enrolment administration process. This role ensures accurate data management, timely processing of enrolment-related queries, and a high-quality customer experience for prospective and current families.

The agent supports the enrolment team by processing data and completing administrative tasks efficiently and on time. While not involved in direct enrolment process, the role is critical in enabling data processing and documentation.

The agent is expected to follow procedures, maintain data integrity, and manage large volumes of information accurately and consistently.

Requirements

Responsibilities:

Enrolment Administration:

• Manage and monitor the enrolment applications mailbox, ensuring all queries and submissions are acknowledged and processed within agreed turnaround times.
• Receive, track, and resolve tickets from the ticket system, escalating complex issues where necessary.
• Process scholar transfers between campuses, ensuring all relevant systems and records are accurately updated.
• Liaise with teams to process approved data amendments on scholar profiles, ensuring accuracy and compliance.
• Maintain up-to-date and accurate records of enrolments in line with organizational policies and procedures.
• Ensure all documentation is correctly captured, stored, and accessible for audit purposes.

Reporting and Continuous Improvement:

• Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience.
• Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards.
• Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric (Essential).
• 0-1 Year Experience

Skills and Mindset:

• Excellent telephone etiquette and customer service orientation.
• Strong attention to detail and accuracy.
• Proactive, solution-oriented, and customer-focused mindset.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Key Attributes:

• Professional and accountable
• Team player with strong collaboration skills
• Resilient and adaptable
• High level of integrity and confidentiality

Values Service, Persistence, Achievement, Responsibility, Kindness

Benefits

SPARK offers:

• fair market linked remuneration

• performance-based annual bonuses and increases

• above average/good annual leave

• life, disability and funeral cover

• employee wellness support

• educational support & study leave

• individualised professional development, support and mentorship

• employee discount on school fees

• opportunities for career growth

Compensation: Basic

Position type: Temporary

SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets.

SPARK schools encourages persons with disabilities to apply.

SPARK Schools may expire the posting of this advertisement at their own discretion.

Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.