Job Description

Enhanced Outbound Advisor, Customer Care

We’re looking for a Enhanced Outbound Advisor to join our diverse and vibrant team and become part of the ATCO family. ATCO Energy operates two lines of business comprising its Energy and Home Services division.

At the Customer Care Centre (CCC), we’re far more than just a regular call center: we’re a community built on encouragement, support, and positivity. Here, you can look forward to a vibrant downtown environment filled with a bright and welcoming atmosphere, complimentary coffee, and engaging events that make every day enjoyable. We take pride in making a real difference for our customers. We like to call ourselves the A-Team!

The Role

This role focuses on interfacing with our customers to drive business growth and enhancing the Customer Experience by proactively engaging with our customers through outbound calls. These highly skilled team members have the freedom to make calls to clients to learn about and address their products or services needs on the ATCO Energy Line of Business. Our operations span 6 days a week and we’re looking for flexible team players to join us!

On a daily basis you’ll…

• Conduct outbound calls to customers to recommend services, drive business development or collect information.
• Present service information and benefits to customers, addressing objections and highlighting unique selling points.
• Cross-sell diverse range of services to ATCO Energy customers, encouraging them to take advantage of more of our offerings.
• Execute some behind the scenes orchestration for an exceptional customer experience.
• Build and nurture customer relationships through trust and credibility.

Who you are:

• You love the excitement of a fast-paced environment and thrive under pressure.
• You are a great listener, and you have the ability to make each customer feel special.
• You are incredibly organized and detail-oriented, which is just what we like!
• You think quickly on your toes and trust your judgement.
• You transform objections into golden opportunities for triumph.
• You understand the environment we’re building here at Rümi and naturally bring that feel-good vibe with you to the office.

What you have:

• High School Diploma or equivalent is required
• Previous experience in outbound sales or telemarketing is preferred
• Excellent command of the English language: Oral and written
• Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
• Proficient in Microsoft Suite applications
• Available to work during hours of operation that span 6 days/week and flexible to move shifts

Why Join ATCO Energy?

If you’re not yet convinced that working at ATCO Energy could be the smartest decision you ever made, we also offer*

• Competitive compensation, pension matching, and ATCO Employee Share Purchase Program.
• Volunteering ( during work hours), and charitable donation matching.
• Adaptable benefit packages to help you live your best life! For example, our mental health benefits cover up to $3000/year per specialty for you and your dependents! Hybrid work!
• Adoption benefits
• Well-Being @ATCO Health & Wellness Program!
• So much more!