Job Description

General Information

Location

Zagreb

Job ID

13611

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Description & requirements

Description

Ready to make a difference? Join our team of passionate customer service professionals as an English-Speaking Customer Service Representative. You'll be the friendly voice of our client, delivering top-notch support and building strong guest relationships. Apply now and let's start something brilliant together!

What's in it for YOU?

• A fully office-based position at our Zagreb office
• A paid, well-structured 3-week onboarding course that sets you up for success
• International and inclusive environment where you'll feel supported, encouraged, and welcome from day one
• Continuous development through our internal learning platforms and external training
• A fixed-term employment contract, with the possibility of extension depending on business needs and performance
• Corporate benefits and discounts, including access to a MultiSport card (available with employee contribution)

Join us as an English-Speaking Customer Service Representative!

Become the friendly voice of a global entertainment icon, creating magical moments for guests of all ages. In this role, you will:

• Provide exceptional support to our guests via inbound calls, emails, and chats — assisting with orders, payments, product inquiries, returns, promotions, account access, and technical questions, ensuring every guest enjoys a seamless and memorable experience
• Listen actively, empathize, and resolve guest concerns efficiently, always aiming to exceed expectations
• Identify and escalate complex issues to supervisors when needed, ensuring smooth resolution
• Confidently navigate multiple systems while keeping guests informed with clear and patient updates
• Work independently yet collaboratively in a fast-paced, structured virtual environment with a full-time schedule, managing high volumes of guest interactions
• Work shifts Monday through Sunday, between 9 am and 9 pm from our Zagreb office
• Start your journey with us on October 19th

To be successful in this role, the following is needed:

• Excellent written and spoken English skills (C1 or native level)
• Friendly, empathetic attitude with strong communication and active listening skills
• Ability to multitask while assisting guests and maintain professionalism at all times
• Flexibility to work various shifts including evenings, weekends, and holidays
• Solid computer skills and quick adaptability to new tools and processes
• Positive mindset with eagerness to deliver outstanding guest experiences

What Life at Transcom is like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.