This is a remote position.

Responsibilities

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  Respond to customer messages on Instagram, Whatnot, email, and other platforms
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  Provide excellent customer service and maintain a positive customer experience
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  Assist customers with:
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    Shipping updates
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    Order questions
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    Missing packages
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    Product inquiries
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    Repack information
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  Resolve customer concerns quickly and professionally
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  Track orders and organize customer information
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  Keep detailed records of customer interactions and issues
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  Communicate updates clearly with the VividSportsVault team
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  Follow up with customers regarding orders, inquiries, and support requests
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  Handle inbound customer inquiries and occasional outbound follow-ups
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  Maintain professionalism and a friendly attitude in all customer interactions
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  Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused

Requirements

Requirements

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  Strong written and verbal English communication skills with a clear American accent
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  Previous customer service experience preferred
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  Friendly, professional, and customer-focused attitude
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  Strong communication and problem-solving skills
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  Ability to multitask and manage multiple conversations at once
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  Comfortable using Instagram, Whatnot, email platforms, and online systems
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  Strong organizational skills and attention to detail
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  Ability to work independently and respond in a timely manner
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  Social media experience (Instagram, Facebook, Etc.)
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  Experience with e-commerce or online customer support is a plus
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  Reliable, motivated, and team-oriented