Job Description

Workster is partnering with a fast-growing global technology company to recruit an English-speaking Content Moderator for their Sofia-based team.

As a Content Moderator, you will ensure that user-generated content across our client’s platforms meets community guidelines and legal standards. You will review text, images, and video, make informed moderation decisions, and help maintain a safe, welcoming environment for users. This role is ideal for someone with strong English comprehension, good judgement, and the ability to work efficiently in a fast-paced, shift-based setting.

Your Role

• Review user-generated content (text, images, video) for compliance with community standards and local laws

• Make consistent moderation decisions based on written policies and training materials

• Categorise, tag and document content decisions accurately in the moderation platform

• Escalate complex or borderline cases to senior moderators or policy teams as required

• Provide constructive feedback on content policy and contribute to updates of moderation guidelines

• Meet individual and team quality and productivity targets while maintaining high attention to detail

• Collaborate with multilingual teams, safety, and operations colleagues to resolve issues

• Participate in ongoing training, calibration sessions and quality assurance reviews

Your Qualifications

• Native or fluent in English (C1 level or higher) with excellent written and verbal communication skills

• Previous experience in content moderation, trust & safety, customer support, or a related role is advantageous

• Strong attention to detail and ability to apply policies consistently under time pressure

• Comfortable making sensitive decisions and handling potentially disturbing content with professionalism

• Basic understanding of online communities, social media platforms and content risks

• Proficiency with digital tools and willingness to learn new moderation platforms

• Ability to work in rotating shifts and be on-site in Sofia (must have full eligibility to live and work in Bulgaria)

• High level of reliability, strong interpersonal skills and ability to work well in a team

The Offer

• Full-time, on-site role based in Sofia, Bulgaria

• Competitive salary and performance-related bonuses

• Clear onboarding programme with paid training and ongoing professional development

• Work in an international and friendly team with a supportive culture

• Opportunities for career progression within content operations and trust & safety functions

• Private health insurance and other employee benefits

• Flexible shift patterns with options for evenings and weekends as part of rota

• Modern office located in Sofia with easy public transport access