Job Description

Looking for a role where you can make a real impact helping customers with their home improvement needs?

We are hiring on behalf of our client for the position of English Customer Service Agent. In this opportunity, you will be part of a fast-paced, customer-centric environment, supporting one of the leading companies in the home improvement and retail sector in the US You’ll help customers with product inquiries, orders, and service support, while enjoying flexible working conditions, a collaborative culture, and clear career development opportunities.

Responsibilities

• Manage incoming calls in an engaging, professional, and customer-focused manner, ensuring every interaction reflects care and commitment
• Provide accurate, valid, and complete information to customers
• Able to support overnight shifts

Requirements

• Very good command of English (B2).
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Benefits

• Competitive Remuneration package
• Extra monthly bonus depending on the performance appraisal
• Indefinite contract
• Private Health and Life insurance
• 25 days of Annual Leave