Job Description

Position: English Customer Service Advisor

Role Type: Permanent role

RayaCX is a leading customer experience management company based in Hurghada, Egypt. We provide exceptional customer service solutions to clients across various industries, helping them enhance their customer satisfaction and loyalty.

We are seeking an enthusiastic and customer-oriented English Customer Service Advisor to join our team in Hurghada. As a Customer Service Advisor, you will be responsible for providing excellent customer service and support to our clients in English.

Key Responsibilities:

- Handling incoming customer inquiries and resolving issues promptly and efficiently

- Providing accurate information and guidance to customers regarding products, services, and policies

- Maintaining a high level of professionalism and customer service at all times

- Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty

- Escalating complex or unresolved issues to the appropriate department for further assistance

- Contributing to the continuous improvement of customer service processes and procedures

- Meeting and exceeding individual and team targets for customer satisfaction and productivity

- Adhering to company policies and procedures at all times

Requirements:

- Fluency in English (written and spoken)

- Previous experience in customer service or a similar role is preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong problem-solving and decision-making skills

- Proficient in using computer systems and software

- Availability to work on a full-time basis, including weekends and holidays

- Flexibility to work in shifts, as per business requirements

- High school diploma or equivalent; additional education or certification in customer service is a plus

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive training and development programs

- Opportunities for career growth and advancement

- Fun and inclusive work environment

- Medical insurance and other employee benefits

If you are passionate about delivering exceptional customer service and want to be a part of a dynamic team, then we want to hear from you! Apply now to join our team as an English Customer Service Advisor in Hurghada.