Job Description

• Delivers service and support to our customers which includes Preventive Maintenance of Multivendor Products.
• This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration.
• Will need to be able to manage and build relationships with third-party vendors who will perform onsite PM's and repairs.
• Represents the face of companies to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

• Provide scheduled preventative maintenance for contract customer
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include Tools, test equipment (MTE),telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance Company’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to
• direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Must have a valid driver’s license; While performing the duties of this job, the employee must safely operate a motor vehicle at all times

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military
• experience.

• Associate’s degree
• Experience in HVAC, refrigeration and facilities maintenance is a plus
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer satisfaction focus Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role

• Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus this role requires