Job Description

Job Location: Kustom Signals Inc Lenexa - Lenexa, KS 66214Education
Level: Not Specified
Travel Percentage: Negligible
Job Category: Engineering

Position Summary:
The Engineering Technician supports the Video Engineering team with development, deployment, validation, and sustainment of video recording devices and associated management systems used in public safety environments.  The ideal candidate possesses fundamental IT and networking knowledge, analytical and troubleshooting skills, and the aptitude to grow into broader systems engineering responsibilities.
Duties and Responsibilities:
- Configure and validate video recording devices and backend management systems.
- Deploy, test, and troubleshoot products and systems in Windows and Linux environments.
- Support network configuration and connectivity troubleshooting in lab and field environments.
- Assist in diagnosing system-level issues involving hardware, firmware, software, and infrastructure.
- Support creation and maintenance of test cases, configuration guides, validation reports, and troubleshooting procedures.
- Perform functional, regression, performance, environmental, and integration testing.
- Analyze system logs, performance metrics, and capture data to identify defects.
- Document findings clearly and provide actionable feedback to engineering teams.
- Support root cause analysis and corrective action efforts.
- Collaborate with hardware, firmware, and software engineers to validate new features and releases.
- Assist with prototype configuration, system bring-up, and integration testing.
- Utilize project management and documentation tools (e.g., Atlassian suite or similar platforms).
- Perform duties as assigned by Supervisor/Manager.
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Equipment To Be Used:
- Computers and mobile devices
- Networking equipment (switches, routers, wireless access points)
- Lab test equipment (as needed)
- Standard hand tools
Working Conditions:
- Primarily office and lab environment conditions.
- May occasionally require travel to customer sites or field test locations.

Supervisory Responsibilities:
- None

QualificationsEducation &

Experience:
- Associate degree in Information Technology, Computer Engineering Technology, Electronics Technology, or related field; OR equivalent combination of education and experience.
- At least 1 year of experience in a technical role; OR equivalent combination of education and experience.
- Experience working in lab, production, or system integration environments is desired.
Skills:
- Understanding basics of TCP/IP, DHCP, DNS, routing, and subnetting.
- Experience configuring and troubleshooting wired and wireless networks.
- Familiarity with VPN connectivity and remote access configurations is desired.
- Proficient working in Windows desktop and server environments.
- Working knowledge of Linux systems (CLI navigation, log review, service management) is desired.
- Analytical and structured troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to understand and execute instructions furnished in written or oral form.
- Ability to read and interpret technical documentation and system architecture diagrams.
- Time management and organizational skills.
- Ability to work independently and collaboratively in cross-functional teams.
- Prototype circuit board handling and soldering/de-soldering experience is desired.
Benefits
- Benefits are available on the first day of employment.
- Company-sponsored life and short-term disability insurance.
- Comprehensive health, dental, and vision insurance.
- Health Savings Account when paired with a high deductible medical plan.
- 401k retirement savings plan with an employer match of up to 4%.
- 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
- Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
- Tuition reimbursement for pre-approved courses.
- Climate-controlled work environment.
- Consistent weekday schedules provide exceptional work-life balance.