Job Description

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

We are excited to be working on this role due to internal promotion!

The Engineering Team Lead is a player-coach role responsible for delivery planning, quality, technical execution and the day-to-day effectiveness of a squad. This role combines hands-on engineering with coaching and delivery leadership, ensuring the team ships reliable, secure and maintainable services and UX.

The Team Lead sets the operating rhythm for the squad: planning, tech solution reviews, scrum rituals, operational excellence and incident response, while lifting engineering standards through code review, feedback and strong SDLC practices. Success is measured by predictable delivery, improved team capability and a healthy balance between new feature work and operational excellence.

You'll report directly to the Engineering Manager in this role

Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office

Some of your responsibilities include and are not limited to:

Squad Delivery & Execution

• Own squad delivery cadence, ensuring priorities are clear, work is well-scoped and progress is visible

• Drive planning, estimation and sequencing; keep work pragmatic and well-scoped, avoiding overengineering MVPs while managing dependencies and surfacing delivery risks early

• Remove blockers and coordinate cross-team contributions to keep delivery on track

• Ensure releases meet defined outcomes and quality standards, including readiness and rollback considerations

Hands-on Engineering

• Contribute directly to implementation of key work, including complex services and technical spikes

• Set the bar for code review quality and engineering hygiene across the squad

• Ensure standards for testing, performance, security and maintainability are consistently applied

• Promote consistent service patterns, API contracts and documentation practices, including the effective and responsible use of AI-assisted coding tools to improve quality and delivery speed

Operational Excellence

• Oversee customer support queue and production issues within the squad’s domain, ensuring timely triage and resolution

• Support on-call / alerting expectations and effective incident handling

• Drive root-cause fixes to improve reliability and reduce recurring operational load

• Ensure the team regularly upgrades dependencies, resolves vulnerabilities in a timely manner and maintains compliance with engineering and security expectations

• Analyse team bottlenecks and proactively drive technical or process improvements to improve flow, quality and operational efficiency

Coaching, Feedback & Team Health

• Coach engineers through regular feedback, pairing and development planning

• Run effective retrospectives and support continuous improvement in team rituals and ways of working

• Create an open, safe team environment that supports learning, accountability and sustainable pace

Tech Stack:

• PHP (Symfony)

• API design: RESTful APIs, versioning, documentation

• Microservices & distributed systems patterns

• Databases: MySQL and/or PostgreSQL; data modelling and query optimisation

• AWS: EC2, RDS, Lambda, S3, API Gateway (and related services)

• CI/CD: pipelines using tools such as Jenkins, TeamCity, CircleCI (or equivalent)

• Observability: logging, monitoring and alerting (e.g., Datadog or equivalent)

• Security: authentication/authorisation patterns, secure coding practices

• Tools: Git, Jira, Confluence

• Integrations: Workato (occasional support/maintenance)

Our ideal candidate

• Senior-level engineering capability (PHP/Symfony) with strong code review skills

• Demonstrated ability to guide a squad through delivery, prioritisation and ambiguity with pragmatic decision-making, including knowing when an MVP is sufficient and avoiding unnecessary complexity

• Strong communication, stakeholder alignment and decision-making skills

• Ability to coach and develop engineers while maintaining hands-on contribution

• Strong organisational skills and comfort balancing delivery and BAU

• Experience improving team practices: testing, observability, security and operational readiness

• Comfort using AI-assisted coding tools thoughtfully and responsibly to accelerate delivery, improve quality and support engineering effectiveness

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.