Job Description

Engineering Services and Support Technician

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for an Engineering Services and Support technician who is under direct supervision. Performs basic technical tasks which contribute to the planning and execution of engineering projects. Provides technical support to engineers on a variety of engineering tasks. Assists higher level support staff to confer with engineers on details and implications of test procedures and results.

Key Responsibilities

• Meet with managers and project managers to understand testing requests, test product availability, equipment availability, and detailed report with concise summaries that will be reviewed by all levels of management
• Prioritize tasks and testing procedures to meet company and customer goals
• Preventative equipment maintenance and repair
• Manage GageTrak equipment calibration tracking and shipping coordination
• Maintain lab gas, electronic parts inventory, critical spare parts inventory and documentation
• Execute parts kitting to support rapid board prototyping at quick turn supplier
• Oversee and execute official UL and ULC compliance tests for life safety products
• Communicate directly with UL as a Kidde liaison for certification testing
• Review schematics and customer requirements for each product to assure accurate tests are being performed for each product
• Evaluate and understand the bill of materials to make sure that all of the components are accounted for during the testing
• Execute validation and regression level tests
• Calibrate products to meet client specifications
• Verify functional requirement on new product designs
• Track progress on program testing to ensure schedule goals
• Document product and procedure test results in an organized manner for leadership and co-workers to review
• Conduct testing under direction from design engineering to support failure analysis investigation
• Compile and report any unusual conditions or high-risk results that could affect the quality and even safety of the product to leadership using Excel and other testing log software systems
• Follow-up with engineering teams on re-designed product or products that needed technical updates/ changes after test results
• Review, test, and validate agency requirements for each product to ensure that they all meet standards
• Collaborate with the team and share ideas on process improvement
• Demonstrate ownership of maintaining existing and creation of new test procedures
• On occasion, analyze defective components and/ or product systems
• Execute ad-hoc tasks to support the lab and design teams

Required Qualifications

• High School Diploma or GED

Preferred Qualifications

• 2+ years of experience working as a testing technician, test engineer on electronic products, and/or experience working on electronics in a SAE club
• Preferred Diploma/Associate degree in electrical technology, electrical test technician, or related field with experience in an electrical lab test environment or electronics development environment
• Proficient using digital and analog testing equipment such as multi-meters, oscilloscopes
• Ability to execute testing and validation tasks within a specific timeline
• Soldering experience with a Surface Mount Technology (SMT)
• Comfortable working with lab equipment and various hand-held power tools
• Understands how to read and interpret schematics, installation sheets, and bill of materials
• Interpersonal skills to work with several departments, including engineering and production
• Proficient on Microsoft Office (especially Excel)
• Ability to stand for long periods of time and lift up to 50 lbs. with or without reasonable accommodation
• Must be authorized to work in the U.S.A. without restrictions
• Worked in the fire and gas industry with knowledge of regulatory standards such as UL268/217/521/EN54
• Excellent verbal and written communication skills

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