Do you love solving challenging problems in a fast-paced, dynamic environment where you'll work with many different teams across Apple? Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apple's software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team, you will interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible releases.
Interacting with external customers, and collaborating with program management and engineering teams
Monitoring pre and post-release public feedback to identify and call out new issues in the field
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status
Develop and improve tools to automate, scale, and optimize workflows
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis
Reviewing bugs and working with engineering teams to triage and appropriately prioritize response for top customer related issues
Identifying trends and insights from large and complex data sets
Previous experience as a software or QA Engineer
Real passion for user-focused design & high quality technology
Self-motivated and dedicated with proven creative and critical thinking capabilities
Customer focused, detail-oriented, and strong analytical skills
Technical proficiency in data visualization (e.g., Tableau) a plus
BS, preferably Computer Science, Computer Engineering, Data Science, Statistics, Applied Math or related experience
4+ years of software engineering, project management, or related experience
Ability to debug hard problems and investigate root cause analysis
Comfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertly
Excellent interpersonal, verbal and written communication skills
Programming and scripting skills
Hands-on experience with generative AI and large language models, including prompt engineering and building AI-powered automation workflows
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
