Job Description

Do you thrive on building highly resilient, scalable solutions using modern cloud-native architecture?

Are you ready to own the end-to-end technical strategy for a mission-critical system that serves millions of customers?

Are you a visionary leader and hands-on coach, driven to champion engineering excellence and mentor autonomous, high-performing teams?

Join our team and what we'll accomplish together

The Digital Business Solutions organization within the Chief Information Office (CIO) is a team of passionate and innovative technical experts responsible for creating technology systems and solutions which enable improved outcomes for our Enterprise, Consumer and Business customers.

As the Engineering Manager of the Rating & Charging Platform, you will own the end-to-end technical strategy for a mission-critical system directly impacting millions of TELUS customers, revenue assurance, and major product launches. This is your opportunity to drive engineering excellence by fully embracing a modern, cloud-native architecture on GCP, microservices, and a highly-resilient, event-based design. You will lead a system at the core of TELUS's business, ensuring high availability, scalability, and resilience. Your key impact will be owning the technical strategy, fostering an autonomous and high-ownership culture fueled by data-driven decisions and continuous operational excellence, as your leadership will be pivotal in shaping the future of our digital commerce capabilities.

What you'll do

• Drive the technical roadmap by translating product vision and strategic goals into clear, organized execution plans, managing complexity and uncertainty in a fast-paced environment
• Oversee technical architecture for core components, collaborating closely with cross-functional teams to ensure solutions are high-quality, scalable, and resilient
• Lead, mentor, and grow a high-performing and autonomous team, building a culture of high-ownership through clear objectives and continuous professional development
• Partner with Product, business stakeholders, and executive leadership to advocate for engineering values and align project delivery with broader business objectives
• Champion and enforce engineering best practices, providing hands-on support for resolving critical production issues while staying deeply connected to the team’s technical context
• Utilize performance metrics and system observability data to track key indicators (velocity, code quality, system health), driving data-driven decisions and continuous improvement
• Proactively identify risks, resolve conflicts, and remove blockers to ensure seamless delivery and project execution

What you bring

You are a seasoned Engineering Manager with a deep technical foundation, recognized for shaping engineering culture and leading autonomous, high-performing teams that deliver critical, scalable solutions.

• 7+ years of hands-on software engineering experience as an individual contributor, with 3+ years in engineering management or technical leadership
• A track record of successfully mentoring and growing software developers as a direct manager, and experience building teams that thrive on ownership
• Deep technical foundation in developing and operating large-scale, high-volume backend systems
• Hands-on expertise with modern cloud technologies (GCP, AWS, or Azure), event-based architecture, microservices, and contemporary languages like Java (e.g., Spring Boot) with SQL/NoSQL databases
• Well-versed in leveraging performance, quality, and velocity metrics to drive data-driven decision-making, measure application health, and continuously identify opportunities for improvement
• Experience with modern software development methodologies, CI/CD pipelines, and DevOps practices
• Excellent communication skills with the ability to present complicated technical solutions simply and logically to diverse audiences
• A proven ability to act as a hands-on coach and mentor, cultivating a strong engineering culture built on trust, continuous learning, and high autonomy
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Great-to-haves

• Experience in the telecommunications industry (network systems/carrier-grade applications) and managing high-volume, mission-critical production systems
• Proven ability to manage diverse teams (FTEs and contractors)
• Experience in AI-assisted development and modern developer tooling
• Master's degree in Computer Science or a related field

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.