The Engineering Manager - Operations (EM-Ops) is the single point of accountability for operational delivery, platform reliability, release management, and shared services across internal and external engineering operations teams.
The EM-Ops provides direct leadership for three teams (~15 people)responsible for development and release infrastructure, including both on-premise legacy environments and cloud platforms (e.g. Amazon Web Services (AWS), while also overseeing externally delivered Infrastructure as Code (IaC)-based deployment platforms
A key dimension of this role is setting and executing cost-reduction objectives, ensuring platform operations are delivered in the most efficient and sustainable way possible.
The EM-Ops drives operational excellence across monitoring, provisioning, release execution, deployment, and support, ensuring platforms are stable, scalable, and cost-efficient This role is responsible for evolving operations towards an automation-first, IaC-driven model, reducing manual overhead and improving consistency across environments.
The EM-Ops also drives continuous improvement across operational practices, including adoption of Artificial Intelligence (AI)-enabled workflows, modern tooling, and standardised platform patterns to improve engineering productivity and platform scalability.
The Engineering Manager - Operations (EM-Ops) is accountable for the end-to-end operation of engineering platforms and shared services, spanning both internally managed system teams and externally delivered platform capabilities, including release management and execution
This includes ownership of:
The EM-Ops will manage three teams (approximately 15 engineers and platform engineers), providing leadership across both internal and external operational capabilities.
A core accountability of the role is to define, baseline, and deliver measurable cost-reduction outcomesacross infrastructure and operations, ensuring cost efficiency is actively managed and continuously improved.
This role ensures the effective day-to-day operation of these platforms, including monitoring, support, provisioning, release execution, and continuous improvement, while driving alignment to standardised platform architectures and engineering practices.
A key focus of the role is to modernise operational capabilities, transitioning from fragmented and manual processes to automated, scalable, and repeatable platform services This includes embedding Infrastructure as Code (IaC), automation, and Artificial Intelligence (AI)-enabled workflowsinto operational processes to improve efficiency, reduce cost, and increase delivery speed.
The EM-Ops acts as the central point of coordination ensuring that operational platforms and release processes meet the needs of development teams and support reliable, high-quality delivery.
The EM-Ops also provides strong people leadership, ensuring clear accountability, effective problem-solving, and continuous capability uplift across teams.
Location(s):
India Remote
Accommodation:
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CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
