Job Description

SOFTSWISS is looking for an Engineering Manager to lead a service-oriented infrastructure team (Systems Engineers / DevOps) responsible for the reliability, scalability, and efficiency of the company’s infrastructure.

Purpose of the role:

This role combines strong people management with technical leadership. You will drive team development, improve engineering processes, and contribute to architectural decisions in a high-load, distributed environment.

Key responsibilities:

• People Management Lead and manage a team of DevOps and Systems Engineers Manage Tech/Team Leads (4–6 reports)

• Hire, onboard, develop, and retain engineers

• Conduct performance reviews and support career growth

• Build a strong engineering culture with high ownership

• Handle team dynamics, motivation, and conflict resolution

• Delivery & Process Own and prioritize the infrastructure backlog and roadmap

• Ensure timely and high-quality delivery of infrastructure initiatives

• Improve engineering and operational processes (CI/CD, release flow, change management)

• Collaborate with product and engineering teams

• Manage team capacity and workload distribution

• Contribute to architecture decisions and ensure high-quality implementation

• Drive infrastructure evolution focusing on scalability, reliability, and performance

• Promote best practices (IaC, GitOps, observability)

• Maintain a high technical bar across the team

• Mentor and develop Tech Leads and Senior Engineers Reliability & Operations

• Own incident management processes and postmortems Improve monitoring, alerting, and observability

• Increase system resilience and fault tolerance

• Cost & Efficiency Optimize infrastructure costs

• Ensure efficient resource utilization

Tech Stack

Container orchestration: Kubernetes Infrastructure as Code: Terraform, Pulumi Cloud: Oracle Cloud Infrastructure, Cloudflare Databases: PostgreSQL, ClickHouse, MongoDB, Redis Messaging: Kafka Observability: Prometheus, VictoriaMetrics, Grafana, ELK CI/CD: GitLab CI Security: HashiCorp Vault Configuration Management: SaltStack

Required Experience:

• Management Experience: Managing engineering teams through Tech/Team Leads (4–6 reports)

• Proven experience in hiring, evaluating, and developing engineers

• Strong stakeholder management and prioritization skills

• Experience driving delivery and execution

• Technical Background in DevOps / Infrastructure Engineering

• 5+ years of experience in infrastructure teams, including at least 3 years in a managerial role

• Solid understanding of distributed and high-load systems

• Hands-on experience with Kubernetes and cloud infrastructure

• Experience with Infrastructure as Code (Terraform or similar)

• Understanding of observability and incident management practices

• Modern Engineering Practices Experience with AI tools (e.g., Claude Code, Codex, etc.)

• Active usage of AI in engineering and management workflows (automation, analysis, productivity improvement)

• Communication English level: B1+ or higher

• Process & Thinking Experience building and improving engineering processes

• Strong systems thinking and decision-making under uncertainty

• Ability to balance technical depth with management responsibilities (~20/80)
  

Nice to have:

• Experience with multi-cloud or hybrid infrastructure

• Background in high-load product environments

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.