Job Description

StubHub is hiring an Engineering Manager to lead a high-impact team responsible for building the performer landing and event selection experiences used by millions of fans across web and mobile. This is a technical leadership role focused on driving consumer and business outcomes through strong execution, product thinking, and people leadership. You’ll be expected to deliver high-quality consumer experiences, build a high-performing team, and raise the bar across engineering quality, performance, and impact.

Location: Hybrid (3 days in office/2 days remote) – New York City, NY

About the Team:

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day.

Within CX, the Events team focuses on the critical moment when a fan moves from exploring to choosing the perfect event for their favorite artist, team, or tournament. This is where curiosity turns into commitment. By combining thoughtful design, resilient engineering, and data-driven experimentation, the Events team creates experiences that build trust, spark excitement, and drive conversion—ultimately helping bring more people to more live events around the world.

Why This Role Matters:
You’ll work on one of StubHub’s most visible and impactful consumer surfaces, serving as a major entry point from paid search and other high-intent traffic sources. The systems and experiences your team builds directly affect conversion, retention, and GMS by improving how fans move from selection to purchase. This is a high-visibility role with strong cross-functional collaboration and clear, measurable impact on how fans experience StubHub.

What You’ll Do:

• Drive measurable impact: Identify high-leverage problems, set clear goals, and deliver solutions that produce quantifiable business and customer value.
• Lead through execution: Own team delivery with precision—ensure commitments are met, blockers are resolved quickly, and progress is visible and tracked.
• Raise the bar on talent density: Hire exceptional engineers, actively coach performance, and make principled decisions to retain only those operating at a high level.
• Promote data-driven decisions: Use data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates.
• Own technical quality: Champion system design, code quality, reliability, and long-term maintainability across your domain.
• Foster team health: Build a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability.
• Partner across the business: Collaborate with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.

What Success Looks Like:

• Meaningful improvements in customer-facing metrics (e.g., performance, reliability, relevance).
• On-time, high-quality delivery of initiatives tied to company objectives.
• Clear evidence of team growth, engagement, and performance.
• Demonstrated improvement in team operational metrics (e.g., velocity, quality, incident reduction).
• A strong pipeline of internal talent and a team that continuously improves its impact-per-head over time.

What We’re Looking For:

• 7+ years of engineering experience, including technical ownership of production systems and business-critical software.
• 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams.
• Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar).
• Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor.
• Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines.
• Comfortable giving and receiving candid feedback, and modeling it for others.

• Accelerated Growth Environment An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.