Job Description

Engineering Manager, Agent Software Engineer

• Title of Role: Engineering Manager, Agent Software Engineer
• Location: New York, New York, onsite
• Company Stage of Funding: Secondary Market — Software Development
• Office Type: Onsite
• Salary: $300K–$375K

We're representing a cutting-edge company that delivers a conversational AI platform designed specifically for omnichannel customer support. Their innovative solution empowers customer experience teams to quickly design and refine AI agent behavior in real-time, while providing technical teams with full control over the underlying infrastructure. This company stands out by enabling businesses to go live in weeks rather than months, making AI-powered customer support both accessible and scalable.

What You Will Do

• Lead and grow a team of software engineers focused on developing core AI agent capabilities for customer support.
• Drive the design, architecture, and delivery of software features across the platform, ensuring high-quality standards.
• Collaborate closely with product managers and design teams to define and prioritize roadmap initiatives.
• Establish engineering best practices, including code quality and system reliability, to enhance team performance.
• Actively participate in technical decision-making, including system design reviews and architectural trade-offs.
• Mentor and develop engineers, fostering a collaborative and high-performing team culture.
• Navigate and resolve blockers while ensuring timely and quality delivery of projects.

Ideal Candidate Background

• 5–8 years of software engineering experience, with significant time in a formal engineering management or technical lead role.
• Proven experience in leading and scaling engineering teams within a startup or high-growth environment.
• Strong software engineering fundamentals with the ability to engage in technical discussions and architecture decisions.
• Experience in building and shipping production-grade software systems, particularly in distributed or platform engineering contexts.
• Excellent communication skills, capable of aligning cross-functional stakeholders and representing engineering perspectives effectively.

Preferred

• Experience working on AI, machine learning, or conversational AI products.
• Background in customer experience, support tooling, or enterprise SaaS solutions.

Compensation and Benefits

The base salary for this role ranges from $300K to $375K, accompanied by competitive equity options. This is a full-time position requiring onsite presence in New York City, five days a week.